September 2020 Update
From the Chief Executive,

With a few positive steps towards a return to business for our industry, we continue to advocate on multiple fronts. Easing of border restrictions and operational restrictions remain a priority. The opening of the Queensland border to the ACT and Northern NSW is an encouraging step and will hopefully guide us towards a responsible opening for all of NSW. With excellent health outcomes in Queensland, limits on some aspects of tourism operations have also been eased, including for outdoor events. While there are still many restrictions in place, the latest steps will allow more businesses to operate with greater viability. The state-of-play in our industry meanwhile is a story of mixed fortunes. Some of our members, especially in the South East Corner and the Outback are reporting strong activity, while others are still suffering. Not just international visitors are missing, but corporate travel has all but disappeared, as have most of the interstate markets. Not all business can easily ‘pivot’ to the intrastate market.


(Images from our World Tourism Day Breakfast below)

Hundreds of businesses have signed up to use the COVID Clean checklist as a guide to getting their business back on track. If your application is still in progress and you need help navigating the online dashboard or addressing the QTAB business standards component, please reach out. The COVID Clean Practicing Business checklist is a FREE resource designed to help step businesses through the necessary processes to get back to business safely and in line with the Queensland Government regulations. 

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Free Online Tourism Business Coaching

Four sessions of one-one-one online coaching will be available to eligible tourism and hospitality businesses.  The 2020-2021 Queensland Tourism Industry Business Capability Development Program (TIBCDP) delivered  four live webinars facilitated by tourism industry specialists on the following topics: COVID reopening preparation,  Pivoting product and innovation, Domestic trade and distribution, and Domestic marketing. 


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Micro-Credentialing Program

The QTIC endorsed micro-credentials offers alternative current skilling solutions that provide direct benefit to tourism and hospitality businesses and their workforce. The project will provide 400 tourism and hospitality businesses and their staff with the opportunity to acquire specific skills, or micro-credentials, through a comprehensive online delivery platform. QTIC aims to reach at least 1,750 tourism and hospitality employees with this new tool. 

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2020 QTIC Young Professionals Mentoring Program 

    Image: Participants of the 2020 Young Professionals Mentoring Program attending the
World Tourism Day Breakfast.

World Tourism Day officially marked the conclusion of the QTIC Young Professionals Mentoring Program for 2020. 

QTIC would like to congratulate and thank the Mentees and Mentors for their commitment and contribution in what has been a challenging year. 

Due to the ongoing success and popularity of the program, QTIC will shortly launch the 2021 QTIC Young Professional Mentoring Program. Similar to previous years, the objectives of the mentoring program are:  

  • To facilitate a professional forum for the sharing of information and experience between senior and newer members of the industry, with the aim of increasing levels of awareness, education and industry connections.  
  • To create, support and foster an environment that offers the opportunity for professional development and career advancement gained through the experience of others.  
  • To encourage the retention of young professionals in our industry.  

If you would like to register your interest and receive application details for the 2021 Mentoring Program please email

Australian Apprenticeships Incentives Program 

As an employer of an Australian Apprentice, you may be eligible for financial assistance from the Australian Government to help with hiring and training an apprentice.

From 1 July 2020 the Australian Apprenticeships Incentives Program (AAIP) was scheduled to be replaced with a new, simplified and streamlined incentives program for employers of apprentices and trainees, the Incentives for Australian Apprenticeships (IAA). However, due to the impact of the COVID-19 pandemic on employers of Australian Apprentices, the Government has revised the implementation schedule of the IAA.;

The IAA will now commence from 1 January 2021. See the full list of employer incentives here . 

Responsible Service of Alcohol - Draft 2 Consultation 

SkillsIQ, under the direction of the Tourism, Travel and Hospitality Industry Reference Committee (IRC) and the Responsible Service of Alcohol Technical Advisory Committee (TAC), is undertaking a project to update Training Package Products within the SIT Tourism, Travel and Hospitality Training Package relating to Responsible Service of Alcohol (RSA).   

Draft 2 Validation will take place from Wednesday 16th September to Wednesday 14th October 2020. During this period input will be sought on the updated Unit of Competency and associated Skill Set relating to the responsible sale, service, delivery or supply of alcohol. 

Click to find out how you can participate in the consultation  

Accreditation Update

Renewal invoices and online renewal modules have been rolled out for Quality Tourism (QTAB) and Star Ratings accredited businesses. If you think you’ve missed yours or if you need assistance accessing your accreditation dashboard, please reach out to

For a limited time, QTIC is offering 50% OFF first-year accreditation fees for new registrations and COVID Clean applicants. Sign up now to take advantage of the valuable benefits and business development tools accessible through the Quality Tourism Framework.  Contact us for more details.


State Land Rent Waiver for Tourism Operators

Tourism resorts, hospitality providers and attractions from Mount Isa to the Gold Coast will share $2.55 million worth of land rent in ongoing COVID relief.

This latest waiver comes on top of $33.8 million in State land rent already waived as part of the Government’s $2.5 billion COVID relief to help support business during the global pandemic.

More information can be found here or by calling 1800 841 397.

Quad Bike Safety

Quad bikes are popular vehicles for work and recreational activities. However, they are inherently unstable and 150 people have died in accidents associated with their use since 2011.

To help protect quad bike users, the Australian Government introduced a mandatory safety standard under the Australian Consumer Law (ACL): the Consumer Goods (Quad Bikes) Safety Standard 2019.

For more information click here. 

Destination IQ Famils

As part of our Destination IQ program this year we will be promoting a number of famils taking place across Queensland on Friday 13 November 2020. If you’re interested in participating in an Indigenous experience in your area make sure to stay up to date with our announcements and social media. We will be releasing more information soon.
FCB Update: JobKeeper 2.0 Amendment Passes Federal Parliament

On Tuesday 1 September 2020, the Coronavirus Economic Response Package (JobKeeper Payments) Amendment Bill 2020 (Bill) passed the Federal Parliament. The Bill extends the JobKeeper payment scheme and the temporary JobKeeper provisions of the Fair Work Act 2009 (FW Act), until 28 March 2021, albeit in a revised form.

The Bill creates two broad categories of employers who can access particular flexibilities under the FW Act in certain circumstances from 28 September 2020...

Read more here. 

COVID-19 Marine Tourism Rebate Extended

Marine tourism vessel operators in North Queensland form a key part of the state’s tourism industry. 

The $2 million COVID-19 Marine Tourism Rebate program is a key element of the Queensland Economic Recovery Strategy: Unite and Recover for Queensland Jobs to help accelerate the state’s recovery from COVID-19.

For more information click here.

Make it Great in the Sunshine State Campaign

The Queensland Government has launched the ‘Make it great in the Sunshine State’ campaign to celebrate Queensland companies who make great things. We want to see Queensland businesses - big and small – from tourism to healthcare to manufacturers, meat processors to clothes designers, builders on construction sites and baristas in cafés – sharing the great things they create to support Queenslanders as they get back on their feet. Read more here. 

Welcome New Members
*denotes First Nations member
Enable Marketing
Pacific Art * & Cultural Heritage Inc
The Sunshine Coast Tour Company
Binnacle Training
Dolphin Wild Island Cruises
Sacred Voyage Tours
Bay Village Tropical Retreat
By The Sea Port Douglas
A Stanthorpe Getaway
Regal Port Douglas
Action Turf Pty Ltd (Noosa Bongo) Tuk Tuk
Avenue Motel Apartments
Scenic Day Tour Group
Daintree Secrets Rainforest Sanctuary
The Valley Estate
Tonketti Trading
Southern Cross University
The Burlington Holiday Apartments
Kuranda Rainforest Journeys
Bills Boat and Bike Hire
Sprout Kuranda Pty Ltd
Tech Dive Academy
Coochie Boat Hire
Mackay Entertainment and Convention Centre
Gladstone Regional Council
Sky Road Trail
Handy Tourism
Lions Camp Kanga
Go Vertical SUP
Yura Banji Scooters *
Ooh La La Tours
WFA Pty Ltd (Wuunkum Fishing Adventures)
DIVTEC Training and Further Education
Chasing 299
Kindred Tourism
Bunk Inn Hostel
Ankgolf Pty Ltd
Equathon Horse Riding
Australia Travel Publishing
Tambo Tavern
Bundaberg Regional Council
SHC Consultancy
Montville Holiday Apartments 
Mele Seis Pty Ltd t/a Harbour Sails Motor Inn
Palm Beach Currumbin SHS
Rural and Remote Development
Nightfall Wilderness Camp
One World Entertainment 
Feast of the Senses
Shangri-La Hotel, The Marina, Cairns
Gallivanting Oz
Cedar Lodge Motel
Kookaburra Showboat Cruises
Multicultural Association of Caboolture and Surrounds Inc.
Saltwater Eco Tours *
Tourism and Hospitality Services AustralAsia
Phuket Dream Company
MLKA Hospitality Recruitment
Billabong Sanctuary
Life's A Feast
The White House Port Douglas
Copyright © 2020 Queensland Tourism Industry Council, All rights reserved.

Contact Information
Level 5, 189 Grey Street, South Brisbane, QLD 4101 

07 3236 1445   |

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Queensland Tourism Industry Council (QTIC) is the peak industry body for tourism in Queensland, acting as “The Voice of Tourism”. We’re a not-for-profit, private sector, membership-based organisation representing the interests of Queensland’s tourism and hospitality industry.

QTIC acknowledges the Traditional Custodians of the lands on which we work and live. We pay our respects to Elders both past, present and future; and extend that respect to all Aboriginal and Torres Strait Islander Peoples.