December 2020 Update
From the Chief Executive,

We had all hoped that year would end on an increasingly smooth path towards recovery but 2020 seems determined to cause drama until the very end.

The latest COVID cases on the Northern Beaches of Sydney are a reminder that the crisis and the pain for tourism is far from over.  Perhaps worst of all, confidence of travellers is being shaken again which will be one of concerning legacies of this year.

Nevertheless, I want to focus this final message on a few positives.  Firstly, we should take some optimism from the fact that we definitely have the attention of the domestic market.  The five million Australians who took their holiday overseas in 2019, spending more than $50 abroad, will be added to the already significant potential that domestic tourism offers.  It is a great opportunity for us to show off our diverse destinations, our quality new products and our impressive experiences in countless nice markets.  This forced attention on the domestic market is something of a silver lining of the crisis, if we manage to make a positive and lasting impression on visitors.

Read more here.

Free One-on-one Coaching

The Tourism Industry Business Capability Development program offers four free online coaching sessions. Coaching will be tailored to your individual businesses needs providing support and resources related to: COVID Reopening Preparation, Pivoting a Product & Innovation, Domestic Trade & Distribution, and Domestic Marketing.

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Give it a Go

The 'Give it a Go' campaign has officially launched!
The campaign aims to promote the thousands of unfilled tourism and hospitality jobs currently available in the hope of uniting potential employees with their next employer. This is a partnership between the Queensland Government, Tourism and Events Queensland and QTIC.
Find out more below. 

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Free Micro-credentialing Program
QTIC is supporting 400 Tourism and Hospitality businesses with free access to seven QTIC endorsed video courses including more than 10 lessons related to COVID 19.  Your team will be given free access to the growing library of over 700 online learning video courses and resources, via Typsy until March 2022.

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Sourcing insurance cover has emerged as a significant challenge in the economic recovery of tourism businesses in Queensland and across Australia.

The Queensland Tourism Industry Council (QTIC) is currently facilitating a project that seeks to identify the specific issues of concern in relation to insurance for tourism and hospitality businesses in Queensland and nationally.  

The goal of the project is to identify and highlight the challenges faced by all parties and in turn explore potential solutions to improve financial and operational viability of all businesses involved. The project’s first phase is planned to be completed in June 2021.  

QTIC is currently seeking input from all tourism and hospitality businesses and other stakeholders who are involved in risk management.

This national survey is seeking information and case studies for inclusion in the initial research phase of the project.

We appreciate you giving ten minutes of your time for completion.

Complete Survey

QTA is back in 2021! 

Now more than ever, QTIC is committed to supporting business recovery, resilience and excellence and looks forward to bringing back the Queensland Tourism Awards in 2021.    

Nationally, the program has been reviewed and details of the 2021 Program including categories, questions and qualifying period will be available in the New Year. 

As well as recognising our State’s leading tourism businesses, the Queensland Tourism Awards are designed to help improve your business by encouraging you to review your current goals, strategies and performance, identifying areas for improvement and planning for the future, making the Awards process an essential business development tool. 

Key Dates for 2021: 

Nominations Open 

Monday 15 March  

Nominations Close 

Friday 21 May  

Submissions Due 

Monday 16 August by 5pm 

Awards Gala Ceremony (Brisbane) 

Friday 12 November  

Please do not hesitate to contact the QTIC team at if you have any questions. 

Get Your Accreditation Sorted Early

Participation in a recognised accreditation or certification program is an eligibility requirement for entry into the Queensland Tourism Awards program.  

QTIC manages two popular recognised programs, Quality Tourism Accreditation (QTAB) and Star Ratings which offer businesses a range of additional benefits.  

These include: 

  • Industry recognition 

  • Access to your own ReviewPro reputation management dashboard 

  • Exposure for your business 

If you’re already QTAB or Star Ratings accredited, you’re automatically eligible for entry. If not, register now to ensure your accreditation is in place when award nominations open!  

Contact us for more information:  

The Queensland Tourism Industry Council is very excited to present a new Tourism  Award  Program in 2021 to recognise Queensland’s diverse and outstanding regional destinations.   

QTIC’s Top Tourism Town Awards aim to recognise and reward towns:  

  • that offer an amazing visitor experience   

  • where tourism operators, businesses and the local community work together to make their town the best destination it can be   

  • who demonstrate a strong commitment and encourage tourism and increased visitation    

There are two Awards in the 2021 Program:  

  1. Top Tourism Town Award – those with a population over 5,000   

  1. Small Tourism Town Award – those with a population below 5,000  

Nationally, in 2021 the Top Tourism Town program is being introduced in each state and territory as part of the Australian Tourism Awards series.  

State winners will have the opportunity to represent Queensland at the National Awards and be named Australia’s Top Tourism Town!   

Our towns support local businesses and local jobs and keep our regional communities thriving. The QTIC Top Tourism Towns is an opportunity to showcase your town as a great visitor destination, be recognised, and raise awareness of what’s special and unique about your part of Queensland!  

Nominations open 19 January click here for further details.

The Year of Indigenous Tourism was set to be an exciting landmark year for Qld Indigenous tourism operators however was interrupted by COVID-19.

During the QTIC NAIDOC webinar, held on 8 July 2020, Premier Annastacia Palaszczuk and the then Tourism Minister, the Hon. Kate Jones announced the extension of the Year of Indigenous Tourism into 2021 given the circumstances we were all faced with in 2020.

In preparation for 2021, we would love to hear what you and your region are planning for the 2021 Year of Indigenous Tourism!

QTIC is compiling a prospectus to showcase all things Indigenous tourism in 2021. Whether it is an event or festival, tour, tourism business etc. if you have any projects that you think should be included, please get in touch with us before Friday 15 January.  

Job Trainer Fund

The Australian and Queensland Governments are investing $200 million to deliver additional training places in short courses, certificate and diploma qualifications to Queensland job seekers, school leavers and young people.

These training places are providing skills needed to find work, re-enter the labour market or explore new work opportunities as Queensland’s economy recovers from the impacts of COVID-19.

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Skills Reform Launch

Australia’s VET system supports the skilled workforce that drives our economy. A strong VET sector is critical for ensuring Australia has a highly skilled workforce and businesses have the skilled workers they need. Recognising the importance of a high-quality VET system that works for everyone, Australian governments (both at the national and state and territory level) have agreed to immediately progress reforms

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FCB Article: Major industrial relations changes introduced to Parliament

Earlier this month, the Federal Government introduced to the House of Representatives the Fair Work Amendment (Supporting Australia’s Economic Recovery) Bill 2020.

The Bill is the culmination of a six-month-long process commenced by the Government to introduce reforms that will accelerate Australia’s recovery from the impact of the COVID-19 pandemic.

Read more here. 
COVID-19 Consumer Travel Program Details and Guidelines

Applications are open for travel agents and tour arrangement service providers impacted by COVID-19 to apply for a one-off payment.

Under the $128 million COVID-19 Consumer Travel Program, eligible businesses will be able to apply for a taxable payment of $1,500 for a business with a turnover (gross income) of $50,000 up to $100,000 for a business with a turnover of $20 million.

Read more here.
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Level 5, 189 Grey Street, South Brisbane, QLD 4101 

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Queensland Tourism Industry Council (QTIC) is the peak industry body for tourism in Queensland, acting as “The Voice of Tourism”. We’re a not-for-profit, private sector, membership-based organisation representing the interests of Queensland’s tourism and hospitality industry.

QTIC acknowledges the Traditional Custodians of the lands on which we work and live. We pay our respects to Elders both past, present and future; and extend that respect to all Aboriginal and Torres Strait Islander Peoples.