From the Chief Executive,

Sometimes it is hard to remain strong and positive. As much of the East Coast of Australia is drenched in a severe downpour, some businesses have yet another challenge to add to the difficulties they faced over the last 18 months, including bushfires and COVID-19. I can only offer two reassurances to those operators who struggle with all this stress: you are not alone and QTIC will not rest doing everything in its power to support you.

Read more.

Holiday Dollars Scheme

Are you a Cairns or GBR operator preparing experiences for redemption via the Cairns Holiday Dollars scheme? If so, your business needs to be COVID Safe. The COVID Clean Practicing Business Program can help guide you through Queensland’s COVID Safe protocols. Check your COVID Clean status in the Quality Tourism Australia portal. If your application says ' in progress'  you still have work to do before submitting your application. Get in touch with your Program Manager if you need help.

How to Manage the End of JobKeeper

With the JobKeeper scheme soon coming to an end, the next six months will be critical for many businesses in the tourism sector. If you’re wondering what options are available to you once the JobKeeper wage subsidy ceases on 28 March 2021, join our webinar, 'How to Manage the End of JobKeeper', with workplace relations expert Ceri Hohner from FCB Workplace Law.  Register for the live webinar here by 10:00am on 23 March.  A recording on the webinar will be made available afterwards.

COVID Safe Event Planning Webinar

Event organisers, local councils, Regional Tourism Organisations and other event stakeholders are invited to join the Queensland Government webinar on COVID Safe Event Planning.

This session will be delivered by our experts in the Department of Tourism, Innovation and Sport and Queensland Health. There will be an opportunity to raise questions during the session. The webinar will be held on Thursday 25 March from 10 - 11am. Register here.

QTA21 – Nominations are open! 

The Awards have always been about celebrating the hard work and dedication made to create quality tourism experiences and as 2020 saw many challenges faced by our industry, this year we will also be about celebrating resilience!  

There have been some changes to the 2021 program with some adjustments to the rules of entry to enable businesses to share their stories, which includes how they are overcoming current challenges due to COVID. 

How to Nominate Now  
Nominating is a registration of your interest to enter the Awards and will only take 10 minutes of your time.   

  1. Firstly, head to the QTIC Website for all details relating to the 2021 Queensland Tourism Awards  

  1. Read Rules for Entry and choose your Category(s)  

  1. Complete the nomination form in the national Online Awards Portal as soon as possible.

Key Dates    

  • Nominations Open: Monday 15 March 2021  
  • Nominations Close: Friday 21 May 2021  
  • Submission Due (Close of Entries): Monday 16 August 2021  
  • QTA Gala Ceremony: Friday 12 November 2021 in Brisbane  

Are you ready to enter the Queensland Tourism Awards?

Give your business a head start and consider:

If you answered YES  to all of the above, you are ready to nominate! If not, contact our team for more information. |

Queensland's Top Tourism Town Awards

QTIC is very excited to have received forty-two outstanding nominations from twons across Queensland and be in the running to be named Queensland’s Top Tourism Town (population over 5000) and Top Small Tourism Town (population under 5000) – the most nominations nationally by a state so far! 

Following the close of submissions on 30 March, an expert panel of judges will review and score each of the town submissions.  All entrants that reach a score of 75% will be deemed finalists and proceed to the consumer / public voting component of the Awards which will be hosted by QTIC. 

The public will have the opportunity to vote for their favourite Top Tourism Town and Top Small Tourism Town between 11th and 26th April. 

Win an Apollo Motorhome Holiday!


To incentivise the voting, every person who votes will go into the draw to win an Apollo Motorhome Holiday (valued at $2000) to explore Queensland and it’s top tourism towns.  

Announcement of town finalists and instructions about how to vote will be available prior to commencement of the consumer public vote on 11 April. 

If you have any questions, please contact the QTIC team or 3236 1445. 

Last week we opened up an expression of interest to help us establish a wider list of First Nations suppliers from across Queensland. We have had a great response so far and are looking forward to working with these businesses in the future.

To ensure you’re on our list, please complete this form and return it to by the end of March.

QTIC Tourism & Hospitality Workforce Engagement Survey

The Queensland Tourism Industry Council is conducting a follow-up survey to identify the key workforce priorities that the Tourism and Hospitality Industry is currently facing. The data collected will allow us to align Government-funded employment and training initiatives under the Tourism Training Skills Support Strategy funded by the Department of Employment, Small Business and Training. 

We appreciate you taking the time out of your day to complete our 5-minute survey; all responses will remain confidential.  

Complete Survey
Young Professionals Mentoring Program

Our Young Professionals Mentoring Program is well underway with our mentors and mentees meeting regularly to gain professional development, knowledge and skills. 

Here is a great shot of one of our mentors John Sharpe from Riverlife with mentee Lauren Frawley. 

The program is a great opportunity to foster the next generation of leaders in the tourism industry. 
1,000 Micro-Credentials Delivered

More than 1,000 Queensland tourism and hospitality businesses and their staff have completed more than 9,920 lessons.  The top ten micro-credentials delivered to date include:   

  1. COVID-19 responsibility & service tips, 
  2. Guest experience fundamentals, 
  3. Customer (experiential) service, 
  4. COVID-19 hygiene & cleaning practices for service staff, 
  5. Housekeeping applications, 
  6. WHS - Manual handling, 
  7. Housekeeping principles, 
  8. Workplace bullying and harassment, 
  9. Delivering passionate service, 
  10. Introduction to leadership. 

If your business would like to participate register your interest here

Click here for more information.      

ATO Webinar Series

QTIC, together with the ATO, has organised a number of webinars to occur throughout the year. These webinars will be focusing on a range of relevant topics selected by our First Nations members. Topics will include budgeting for your commitments, becoming an employer, cash flow for small business success, introduction to car fringe benefits and more! More information will be released soon.


Seeking Expressions of Interest to expand the Bruce Highway Trust Advisory Council

The Queensland Government is currently seeking to appoint six regionally-based members to join the Bruce Highway Trust Advisory Council (BHTAC). Interested residents of Queensland located within the Bruce Highway corridor, north of Gympie, are encouraged to nominate. To ensure independence and objectivity, an open nomination process will be conducted.

Applications will be considered from candidates who are:

  • Road safety experts, or
  • Regional development experts, or
  • Road users (for example, commercial drivers) who regularly travel significant distances on the Bruce Highway between Gympie and Cairns, and who could assist in identifying key priorities and locations where there is opportunity to unlock economic growth, build flood resilience and improve road safety.

Nominations close at 5pm on 30 March 2021. Visit the Join a board website to find out more.

2021 Queensland Training Awards are now open! 

This year the prestigious Queensland Training Awards, celebrates its Diamond Jubilee – 60 years. Across 14 categories, the awards recognise individuals and organisations that strive for and have achieved success, best practice and innovation in vocational education and training (VET). For more information click here

Build your business with the Back to Work program

The Queensland Government’s Back to Work program is open for applications! Through the program eligible employers in regional Queensland and some areas of South East Queensland can access support payments of up to $20,000 when they hire jobseekers who have experienced a period of unemployment. Applications are currently open until 30 June 2021. Eligibility criteria apply. Find out more at

2,100 Free Online Customised Coaching Sessions Accessed by Queensland Tourism and Hospitality businesses
If you would like to access free one-on-one online coaching with industry experts to help modify your businesses products, services and/or experiences, or help identify new trade and distribution channels post COVID 19. 

Register your business here or click here for more information.  
Boosting Apprenticeship Commencements wage subsidy program 

Through the subsidy, any business or Group Training Organisation that engages an Australian Apprentice between 5 October 2020 and 30 September 2021 may be eligible for a subsidy of 50 per cent of wages paid to a new or recommencing apprentice or trainee for a 12-month period from the date of commencement, to a maximum of $7,000 per quarter. There is no cap on the number of eligible trainees/ apprentices.  Click here to find out more.

 Free Course Available

Westpac CEO Peter King announced on the TODAY show that Westpac has launched a new national program to help 1,000 Westpac small businesses customers get free access to online TAFE NSW education courses to support COVID recovery.

The program covers three key areas to help small businesses better respond to today’s challenging environment, including; risk management, innovation to manage change, and digital strategies.

Take a look at the Westpac Wire story featuring Justine Glen, one of the first business owners to take the course after her travel industry business ground to a halt last year. She’s now pursuing a wildlife photography and design business with the skills learnt during her recent training.

Customers can apply via their website through an expression of interest form, with applications closing in April 2021.

* denotes First Nations member
Airlie Beach Adventure Tours
Alloggio Hamilton Brisbane Airport
ALLSTARS INSALT Online Fishing Competition
Andra Bite Consulting
Beaches on Wave
Bright Humans
Brisbane Distillery Company
Coast Dumplings
Curlew Escape
Devon Pixies
Elizabeth Vilmanis
Eungella Cabins
Yonda Holiday Group*
Luggage Direct
Mark Lombard Inc
Moreton Island Adventures
Mt Quincan Crater Retreat
Noosa Oceanrider
Sheena Walshaw
Smart Health Solutions
Sonia Jones Travel
TKG Platform
Wattleseed Nutrition, Health and Wellbeing*
Western Downs Regional Council
Wheelie Accessible Adventures
Copyright © 2020 Queensland Tourism Industry Council, All rights reserved.

Contact Information
Level 5, 189 Grey Street, South Brisbane, QLD 4101 

07 3236 1445   |

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Queensland Tourism Industry Council (QTIC) is the peak industry body for tourism in Queensland, acting as “The Voice of Tourism”. We’re a not-for-profit, private sector, membership-based organisation representing the interests of Queensland’s tourism and hospitality industry.

QTIC acknowledges the Traditional Custodians of the lands on which we work and live. We pay our respects to Elders both past, present and future; and extend that respect to all Aboriginal and Torres Strait Islander Peoples.