July 2020 Update

From the Chief Executive,

While Queensland finds itself in a very enviable situation compared to most parts of the world and in the nation, we are a long way from a full recovery in our industry.

The situation in Victoria and the uncertainty about NSW’s infection trajectory is keeping both government and industry on high alert. We all have an interest in avoiding a slide back into more severe restrictions, let alone a hard border closure. It is a fine line, not least given that a lot of community sentiment appears to favour a more drastic isolation of Queensland.



Salute to Excellence Awards 2020 - Congratulations

QTIC was proud to announce the winners of the 2020 Salute to Excellence Awards yesterday.  Hosted by Chris Parsons, the online live announcement enabled entrants, teachers, parents, trainers and special industry guests to come together to recognise and celebrate the achievements of students and teachers across the industry. 

Well done to all finalists for making it through the nomination process during such a challenging time. A special congratulations to all Runner Ups and Winners on this very important achievement.  We welcome you to the industry and look forward to following your progress through your chosen careers. 

Cookery Category

WINNER: Samantha Boyd – Brisbane State High School

RUNNER UP: Mackenzie Treloar – Helensvale State High School

Food & Beverage Category
WINNER: Ella-Louise Merrigan – Calamvale Community College

RUNNER UP: Rochelle Ballard – AXIAL Training / Longreach State High School

Tourism Category

WINNER: Eden Oldham – St Ursula’s College Yeppoon

RUNNER UP: Charli Berger – Albany Creek State High School

Teacher/Trainer of the Year

WINNER: Julie Lewis – Albany Creek State High School

RUNNER UP: Stephanie Wright – Helensvale State High School



As events unfold in VIC and NSW, we encourage our industry to enforce COVID Safe practices in their businesses to protect their staff and guests. Our free COVID Clean checklist program is designed to help step businesses through the necessary processes to get back to business safely and is aligned to the Queensland Government regulations.

Over 200 Queensland tourism businesses are now COVID Clean, with over 400 more applications in progress. Give your customers confidence. Find out more here.


If you employ an apprentice or trainee you may be eligible for a wage subsidy of 50% of their wage paid from 1 January 2020 to March 2021.

The Australian Government has announced a $2 billion JobTrainer skills package, to reform the Vocational Education and Training sector and keep apprentices in jobs. In partnership with the states and territories, more Australians will have access to free..... 

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Webinars + FREE
One-on-one Coaching

We now only have two webinars remaining in our TIBCD Program. These webinars are available to all tourism, travel and hospitality operators across the state. Stage 2 of the Program is FREE one-on-one coaching, you will be provided with four sessions of 60-minute coaching. Coaching is tailored to individual businesses to provide ongoing support, resources and respond to questions you may have from one or more of the webinars.

Read more

Over 360, of the 400 available, businesses have already registered for the Micro-Credentialing Program and over 1,400 lessons have been completed.

There are only a few spaces still available so be sure to register today.  The QTIC endorsed micro-credentials offers alternative current skilling solutions that provide direct benefit to tourism and hospitality businesses and their workforce. 


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Accreditation Offer

We are now offering 50% OFF registration fees for the Quality Tourism Accredited Business (QTAB) and Star Ratings accreditation programs. Accreditation will help put your business on solid footing for the months ahead. Our programs will facilitate the assessment of your business practices, help you set goals for continuous improvement and provide tools and resources for sound business development.

The 50% discount applies only to first year accreditation fees for new registrations, including COVID Clean and COVID Business Recovery applicants. Terms apply, please contact us for more information and a quote:

Young Professionals Mentoring Program

The next young tourism leaders are stepping up to the plate by nearing completion of the QTIC Young Professionals Mentoring Program. This year has been the biggest yet with 43 young professionals being matched with experienced tourism industry leaders from across the state.

QTIC Chief Executive Daniel Gschwind said the future of tourism depended on the passion, commitment, and skills of young tourism professionals. 

“This year we have another extraordinary group of young people who are driven and enthusiastic about not only their careers but our industry. Read more.

First Nations Update

QTIC has been pushing for the extension of the Year of Indigenous Tourism since the COVID-19 crisis emerged. We were very pleased to be able to release the official announcement during our live NAIDOC webinar held on Wednesday, 8 July. You can view the announcement here.

With the continuation of the Year of Indigenous Tourism into 2021, our First Nations Tourism Plan Working Group are increasingly motivated and determined to make great strides on the implementation of the QFNTP and celebrate Indigenous tourism across the state.

The QTIC Lunchtime Yarn series is just one of the ways we are celebrating and promoting Indigenous tourism in Qld. We have had three instalments of this online series to date and are planning a number more to come! If you would like to view these videos, please click here.



Important information on legislative amendments, effective 1 July 2020

The Queensland Government’s 2018 five year scheme review identified a number of recommendations to ensure the scheme is well placed to respond to emerging issues into the future. Some of these recommendations are now legislated and effective from 1 July 2020. Find out more here. 

The Fair Work Ombudsman Announces 2020-2021 Priorities

The FWO has recently updated its Compliance and Enforcement Policy, which summarises its approach to regulating Australian workplaces and can be relied on to provide guidance as to how the FWO will operate. The Policy now takes into account the changed economic conditions bought on by COVID-19 as well as the temporary amendments to the Fair Work Act 2009 (Cth) (Act) in respect of the JobKeeper Scheme.
Read more. 

Grants Currently Available
The QTIC Grants Gateway provides a curated list of available funding grants and programs across Australia that are relevant to businesses in the tourism industry in Queensland – we have started the sorting for you! See the information you need first – What is it for? Who is eligible? How much is available? When does it close? The Grants Gateway provides a snapshot of each grant so you can quickly assess whether it suits you or not.
COVID Industry Support Resources 

The Department has provided key information on Stage 3 Easing of Restrictions, COVID Safe planning for your business, training and financial support. This includes information on:
  • Updates on requirements for patrons to be seated when drinking and dining-in
  • JobKeeper extension announcement
  • Declared hotspots in NSW
  • Round 2 Adaptation Grant available

Welcome New Members
*denotes First Nations member
Madhat 4WD
Alowishus Delicious Bundaberg
Magic Whitsundays Pty LTD
Alowishus Delicious Maryborough
Mija Aboriginal Tours*
Andreuzzi Pty Ltd
Moreton Island Wildermess Camp 
Archer Park Motel
Mt Cotton Rainforest Gardens
Australian Events Marketing Pty Ltd
Nomad Productions and Events Pty Ltd
Awards Absolute
Noosa Ferry & Cruise Company
Bay Islands Art & Scenic Tours
Bel Air on Broadbeach
Paradise on the Beach Resort
Bert's Restaurant
Best Friends Travel
Q The Australian Outback Gallery Pty Ltd
Cadaghi Private Tours
Rainbow Beach Learn to Surf
City Winery Brisbane 
Rainforest Tours Australia
Corinda State High School
Ricochet Yachting

Daintree Discovery Tours
Saks on Hastings

Department of Environment & Science
Sandstone Park Carnarvon Gorge
Discovery Coaches
Sekat Marketing
Dragon Lady Fishing Tours
Shakas Adventure Tours
Eco Village Mission Beach
Sobah Beverages*
Flaxton Country Lodge Motel
Solve Accountants
Grass Roots Advisory Services
Spectacular Events Pty ltd
Harry's on Buderim
Star Resorts FNQ Pty Ltd
Helloworld Travel Mt Ommaney
Straddie Brewing Company
Hertz Mount Isa
Straddie Sales & Rentals
Hilton Brisbane
Tassels Catering
Island FM Whitsundays
The Greenhoose
Island Style Promotions
The Headlands Chalet
Kuku Yalanji Cultural Habitat Tours Pty Ltd*
Tingirana Noosa
Lanai Riverside Apartments
Townsville Watersports
Licuala Lodge
Walk Brisbane
Copyright © 2020 Queensland Tourism Industry Council, All rights reserved.

Contact Information
Level 5, 189 Grey Street, South Brisbane, QLD 4101 

07 3236 1445   |   info@qtic.com.au

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Queensland Tourism Industry Council (QTIC) is the peak industry body for tourism in Queensland, acting as “The Voice of Tourism”. We’re a not-for-profit, private sector, membership-based organisation representing the interests of Queensland’s tourism and hospitality industry.

QTIC acknowledges the Traditional Custodians of the lands on which we work and live. We pay our respects to Elders both past, present and future; and extend that respect to all Aboriginal and Torres Strait Islander Peoples.