October 2020 Update
From the Chief Executive,

It is hard to know which topic is the most pressing for our industry at this time. In less than a week, we will know who Queenslanders want to lead the state for the next four years.

Either way – or with a hung Parliament – QTIC will continue to make the case that a strong and well-supported tourism industry it critical for this state and its recovery. We have taken our election priorities to all candidates and we have seen a number of announcements from both major parties that give us some confidence that we are being heard. Of course, election promises are just that, promises. During the next term of government, a lot of real action will have to take place to make sure tourism can not only recover but can power-up the economy and the community. This will also mean clear policy settings to give businesses confidence and certainty, including ongoing COVID-related restrictions. In this context, I draw your attention to the national “to-do list” released by the Business Council of Australia (BCA), calling for a clear path out of border restriction, both internal and international. It is based on a sobering assessment of the cost of travel restrictions and the loss of aviation links.

Free Online
Business Coaching

Tourism and hospitality businesses have already registered for 1,283 coaching sessions, so be sure to register for yours now. 

The coaching sessions are aimed to help businesses:

  • prepare to reopen post-COVID
  • pivot products and innovation
  • domestic trade and distribution
  • domestic marketing
Register your business now. Places are limited.
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Young Mentoring Program

Applications OPEN tomorrow for the 2021 QTIC Young Professionals Mentoring Program. The program is designed to provide an invaluable opportunity for young professionals in the tourism industry to grow personally and professionally under the guidance of an industry leader. Running over a six-month period,  mentees meet with an allocated mentor on a monthly basis with QTIC providing  structured session guidance.  Applications close 22nd  November 2020. 

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500 Micro-Credentials Completed

Queensland tourism and hospitality businesses and their staff have completed more than 500 micro-credentials and 5,709 lessons. The top ten micro-credentials delivered to date include: COVID-19 responsibility & service tips, Customer (experiential) service, Delivering passionate service, Effective communication with staff, Food safety and hygiene, Guest experience fundamentals, Introduction to leadership, Rostering management, WHS - Manual handling and Workplace bullying and harassment.

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Tickets are on sale now for Destination IQ! If you would like to join us in person at the Pullman Brisbane King George Square make sure to quickly secure your tickets as places are limited.

We will be live streaming all sessions via ZOOM for those that are unable to join us in Brisbane. Registrations for these online ZOOM sessions will open soon and are FREE.

To wrap up our program this year we have organised a number of famils for Friday 13 November across Queensland. To see what experiences are on offer near you, visit our website here. Please contact the relevant businesses directly to register your interest and enjoy a day of cultural activities.

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Don’t delay in purchasing your tickets to QTIC’s Tourism Village Celebration! 

With the easing of restrictions for events, QTIC is excited to bring together our community, our ‘village’ to reconnect and re-energise the industry. 

Help support the tourism, event and entertainment industries by joining us for an evening of fine cuisine and outstanding Queensland entertainment. 

Date: Friday 13th November 2020  

Time: 6.30pm to 10.30pm, with After Party to follow 

Location: The Plaza Ballroom, Brisbane Convention and Exhibition Centre  

Dress: Queensland cocktail   

Inclusions: 3-course dinner, beverages and entertainment  

Accommodation: click here for Accor accommodation packages 

Buy Now

FCB Update: Termination by Email

As a result of the COVID-19 pandemic and the need to practice physical distancing, many employers are choosing to conduct meetings and consultations with employees online through videoconferences and emails. While this of itself may not be problematic, the Fair Work Commission (FWC) have recently emphasised the importance of ensuring that terminations and other important decisions are properly communicated.

In a case heard last month for an out-of-time application for an unfair dismissal claim,1 an employee of a regional golf club asserted she never received an emailed termination letter, and subsequently was not made aware of her termination until a later date.

After conducting a disciplinary meeting with the employee on 7 February 2020, the employer emailed her a termination letter stating she had been summarily dismissed for serious misconduct, followed by a show-cause letter on 10 February 2020. Read more here.


Insurance Update Gallagher

During 2020 there has been considerable change in the global Insurance market with reducing capacity and Insurer appetite for tourism activities and challenges with accommodation and property covers in some locations within QLD. Our latest market Q4 Insurance market report is available for download Insurance Market Conditions

At Gallagher, our exclusive Tourism and Recreation Liability program remains able to provide Public Liability and Professional Indemnity covers to over 100+ different types of tour operations from eco-tours, winery tours, indigenous experiences and water-based activities.

Recently we have arranged insurance covers for Jet Ski tour operators in QLD and WA and the newly constructed hotel at Gold Coast Airport.

As Corporate partners of QTIC, we are available to provide support and assistance to QTIC members on insurance matters. Please give either Leanne or Sue a call on 07 3002 3051.

World Recognition for COVID Clean

Our COVID Clean checklist has been recognised by the World Tourism and Travel Council’s Safe Travel program. WTTC has designed the Safe Travels stamp to allow travellers to recognise companies around the world that have adopted standardised global health and hygiene protocols – so consumers can experience ‘safe travels’.  The WTTC Safe Travels stamp is provided upon completion of the COVID Clean Practicing Business module to display alongside the COVID Clean logo. Current COVID Clean operators can obtain it by re-opening their application in the online portal.

Further instructions: accreditation@qtic.com.au

50% OFF New Accreditations

Did you completed COVID Clean and want to follow through with a Quality Tourism Accreditation application? For a limited time, QTIC is offering 50% OFF first year accreditation fees for new QTAB and Star Ratings registrations. Sign up or get in touch now to take advantage of the valuable benefits and business development tools accessible through the Quality Tourism Framework.  Contact us for more details.


Job Maker Hiring Credit

From 7 October 2020, eligible employers will be able to claim $200 a week for each additional eligible employee they hire aged 16 to 29 years old; and $100 a week for each additional eligible employee aged 30 to 35 years old. New jobs created until 6 October 2021 will attract the JobMaker Hiring Credit for up to 12 months from the date the new position is created.

JobMaker Hiring Credit will be administered by the ATO. The JobMaker Hiring Credit will help to accelerate growth in the employment of young people during the COVID-19 recovery. This will improve their economic, health and social outcomes and reduce the scarring from long term unemployment.

Click here for more information or download the fact sheet here.

CrisisReady Workshop - Online

Following on from the devastating impact of COVID on the tourism industry and leading into the Queensland bushfire season, now is the time to rethink about your disaster management planning.

Together, the Queensland Tourism Industry Council and EarthCheck are bringing CrisisReady to you in an online platform on Friday, 6 November. This FREE half-day workshop and mobile app will prepare your business for whatever comes your way! Register here. 


Healthy Reef, Healthy Environment, Healthy Economy

The Great Barrier Reef is tourism’s most important single natural asset.  Its protection, management and sustainable use are issues that are of interest to every tourism operator in this state and indeed Australia.  The ‘pulling power’ of the Reef as a global visitor attraction cannot be overestimated.

We welcome policies and support programs that help address the challenges that the Reef faces, including the ALP’s election commitments under the Healthy Reef, Healthy Environment, Healthy Economy announcement last week.  A long-term and concerted effort will be required.  QTIC will continue to work with the industry, federal and state agencies, the Great Barrier Reef Marine Park Authority and research organisations, as we have done for 20 years.  In 2006, QTIC was a founding partner in setting up the Reef and Rainforest Research Centre in Cairns.  That not-for-profit organisation now has 38 partner organisations and has delivered more than $170 million dollars worth of applied research outcomes for industry and management agencies.

Australian Apprenticeships Incentives Program

As an employer of an Australian Apprentice you may be eligible for financial assistance from the Australian Government to help with hiring and training an apprentice.

From 1 July 2020 the Australian Apprenticeships Incentives Program (AAIP) was scheduled to be replaced with a new, simplified and streamlined incentives program for employers of apprentices and trainees, the Incentives for Australian Apprenticeships (IAA).

See the full list of employer incentives here.

ATIC Member & Industry Update

Tourism Industry - Federal Updates
  • Federal Tourism Minister – Tourism Australia Domestic Campaign Activity
  • Tourism Australia – Holiday Here this Year Federal Tourism Minister – Visa Application Charge Changes
  • Australian Bureau of Statistics – Monthly Visitor Arrivals (August 2020)
  • Trans Tasman Update
  • Role for Domestic Tourism industry in future recovery
Read more here.
Welcome New Members
*denotes First Nations member
20degrees SOUTH Whitsunday Sailing Club
Airlie Beach Day Trips
Airlie Beach Tourism
Alani Whitsundays
Arcadium Adventures
Balonne Shire Council
Bellthorpe Stays
Boathouse Fishbar
Boundless Marine
Catalina Noosa
Department of State Development, Tourism and Innovation
Dockside Apartments Mooloolaba
Ecycle Bicycles
Electra Frost Advisory Pty Ltd
Executive Retreats
Expedia Group
Hervey Bay Eco Marine Tours *
Infinity on Daydream Island Resort
Martinique Whitsunday Resort
Master Electricians Australia
Noosa Quad Bike Adventures
Ocean Dynamics
Opal Ridge Motel
Paradise Cove Resort
Reefstar Cruises
Sails Restaurant on Hamilton Island
Sandra Venn-Brown & Associates
Sea Star Apartments
The Global Work & Travel Co. Pty Ltd
The Vino Bus
Touring Treasures
Tourism Top End Incorporated
Vertigo Property Group
Whitsunday Airport Shute Harbour
Wings Whitsunday Adventures
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Contact Information
Level 5, 189 Grey Street, South Brisbane, QLD 4101 

07 3236 1445   |   info@qtic.com.au

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Queensland Tourism Industry Council (QTIC) is the peak industry body for tourism in Queensland, acting as “The Voice of Tourism”. We’re a not-for-profit, private sector, membership-based organisation representing the interests of Queensland’s tourism and hospitality industry.

QTIC acknowledges the Traditional Custodians of the lands on which we work and live. We pay our respects to Elders both past, present and future; and extend that respect to all Aboriginal and Torres Strait Islander Peoples.