May 2020 Update

From the Chief Executive

It does seem like we have been in this strange and depressing new reality for a very long time. While it does get a bit hard to remain motivated, I can assure you that our small team at QTIC remains firmly focused on doing what can be done for our members and the industry. 

  • We leave no stone (and no Zoom meeting) unturned to encourage the Queensland Government to advance the easing of restrictions and border closures at the fastest possible rate. This is a top priority and I want to thank all those countless operators who are supporting us in this messaging. 
  • Aside from the public and the behind-the-scenes advocacy this also involves delivering the tools for industry to operate in a COVID-safe manner, which in turn will encourage the Chief Health Officer (CHO) to trust the industry by increasing the number of patrons allowed. The process of putting in place those guidelines for the approval of the CHO is proving to be very complex and we apologise to all operators who are desperately waiting. Getting this finalised is out of our control and we are pushing to have all issues resolved as soon as possible to give operators time to prepare for the easing of restrictions and take bookings with confidence. Expect more news in the coming days.
  • We continue to work closely with the Minister for State Development and Tourism, Kate Jones and the Minister for Employment Small Business and Training, Shannon Fentiman, as well as the Premier directly to support the delivery of the various industry support programs and measures. Both state and federal governments have moved on these desperately needed measures in a timely and determined manner and it is appreciated. We also appreciate the input and comments for members, many of those suggestions have helped us to achieve a more targeted outcome and improved delivery of support from government.
  • In amongst all these immediate challenges, we are very determined to take this ‘opportunity’ of total disruption to address some of the more difficult industry issues, including the future of insurance and the challenges for some operators with parts of the distribution system. The later issue has been exposed in a very unfortunate way by the payment failure of an online travel site, Adventium. Please see the section below calling for anyone affected to contact us.

Finally, I want to apologise for anyone waiting for a response from me or the team at QTIC to any specific issues raised in emails or messages. We are trying our best to respond as quickly as possible but sometimes that takes longer than we would like. Don’t give up on us and don’t be shy to send me a reminder…

Best wishes
Daniel Gschwind

World Environment Day Webinar

There are many things worth thinking about other than COVID-19…. In celebration of this year’s World Environment Day, QTIC will host a webinar to inspire operators to consider the opportunities that our industry will have in making sustainability and the environment part of the recovery of tourism – a competitive edge for Queensland in particular. Presented with the support of Griffith University, this webinar will include presentations from Leanne Kemp, Queensland Chief Entrepreneur and Prof Chris Fleming, Director - Griffith Institute for Tourism.  Both of them respected experts in their field with plenty to say about the future and how our industry can make the most of it. This QTIC event will be expertly facilitated by media and tourism personality, Sofie Formica. There will be a discussion about current research and findings of innovation and sustainability and its role in supporting the industry through this crisis and beyond. This webinar will be held on Friday 5 June from 2:00-3:00pm, a recording will also be made available following the event. Participants can submit questions prior to the webinar to  Places are limited, please click here to register.


Non-payment of trade debts: Adventium

QTIC has been informed that a number of our members have not received payments from Adventium Technology Pty Ltd, the operator of Website Travel. Those members have sought assistance from QTIC in clarifying their legal position.

After consulting our legal corporate partners, QTIC has made contact with the Australian Competition and Consumer Commission (ACCC) in relation to this conduct and has offered to assist the ACCC in being a point of contact for travel operators who have been impacted.

If you have not received payment from Adventium, and you are willing to speak with the ACCC, please provide us with the following information:

  • Your organisation’s details;
  • Your best contact information (phone and email);
  • The amount you estimate you are owed by Adventium (and the details that support this estimate);
  • Any other information you consider relevant.

QTIC will consolidate this information in order for it to be provided to the ACCC (and by providing QTIC with this information, you consent to the information being provided to the ACCC). 

It will not be shared with any other party.

QTIC’s privacy policy can be found here.

QTIC Micro-Credentials 

The tourism industry, like the rest of the community, is facing exceptionally difficult times due to the impact of COVID-19. In the face of overwhelming adversity, the Queensland Tourism Industry Council (QTIC) has fast-tracked the launch of a Micro-Credentialing program, which provides skilling solutions for immediate benefit to tourism and hospitality businesses and their employees.   

The project will provide 400 tourism and hospitality businesses and their staff with the opportunity to acquire specific skills, or micro-credentials, through a comprehensive online delivery platform. QTIC aims to reach at least 1,750 tourism and hospitality employees with this new tool. 

If your business would like to participate express your interest here

Click here for more information.    

Our previously announced online, micro-credentials training platform, to be activated shortly, will contain a number of COVID safety modules, consistent with Queensland Government health directives.

Please note: the COVID-19 course currently available on the ‘Typsy’ platform is a not a Queensland mandatory training requirement.  It has been provided to registered businesses as supplementary information and tips for food service, in-venue, delivery and take-away.   

For Queensland COVID Safe mandatory training click here.

Grants Gateway
The QTIC Grants Gateway provides a curated list of available funding grants and programs across Australia that are relevant to businesses in the tourism industry in Queensland. Grants Gateway is a FREE resource for current QTIC Members. Non-members who wish to gain access to the Grants Gateway can email: to set up an account.
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Salute to Excellence Awards

Due to restrictions related to COVID-19, QTIC has modified the awards program to allow for nominations and judging to take place completely online. The “skills test day” for secondary students has been modified to include video submissions demonstrating practical skills, responses to written assessment submitted by  PDF into the Judgify....

Read more
Programs Available Now
There are a number of existing programs available that offer online workshops and courses to individuals and businesses in response to the COVID-19 pandemic. We have compiled a list for you below of programs which cover topics such as: managing cash flow, business planning and development, social media, being domestic tourism ready, government support available, COVID-19 best practices and more. 
Read more
COVID-19 Business Recovery Planning Module

We are working with our national organisation, Australian Tourism Industry Council (ATIC) to create an online, COVID-19 CLEAN business module, based on the Quality Tourism Framework platform. Completing the checklist will give access to a national COVID-clean logo for tourism operators. The intention is to reassure travellers of our industry’s ability to provide safe experiences as travel restrictions are eased.

Click here for more information.


Accreditation Update

Our accreditation programs, Quality Tourism Accreditation and Star Ratings Accreditation continue to operate as usual and are still open to new applicants. If you’re already accredited, remember that there are valuable business tools available to you through your Quality Tourism dashboard and now could be an optimal time use them, take a good look at your business, and plan for the future. If you would like any guidance or assistance with your accreditation dashboard, please reach out:
FCB Article: When is a Casual Not a Casual?

FCB, our Corporate Partner, has sent through the below article on the recent court decision, 'When is a Casual Not a Casual? The case of Workpac v Rossato'.

"In the tourism industry, the risk of a casual employee being found to be a permanent employee is much lower than in Skene and Rossato, which both occurred in the mining industry. In your sector, which is often dependent on season, weather and other external factors, casual employees tend to experience a reasonable level of variation in their hours of work. Perhaps more critically, the setting of casual hours in the tourism industry generally involves an ongoing process of engagement between the employer and the employee in terms of the employee providing their availability and the employer offering hours in a weekly or fortnightly roster in accordance with that availability and the operational needs of the employer."

To read the article click here. 

Queensland Tourism Awards Recap

Earlier this month a public announcement was made by QTIC and the board of the Australian Tourism Industry Council (ATIC) about the cancellation of both the 2020 Queensland Tourism Awards and the Australian Tourism Awards programs.

The cancellation is, of course, a great disappointment for all. The national awards program depends on the state and territory awards to generate the national finalists and unfortunately, all states and territories have decided to cancel their respective programs for this year.

In Queensland, we surveyed previous awards entrants and consulted with major sponsors, and unfortunately we concluded that the Queensland Tourism Awards were not viable in the current business conditions. Many stakeholders are simply wishing to focus on survival and recovery this year.

QTIC is hoping to organise an event in place of the awards night, which would be a celebration of recovery efforts of the tourism industry, something that will be much needed by then. The date and format will depend on how the COVID-19 situation evolves over the next few months.

We will be back with the QTA program bigger and better in 2021, fully committed to supporting excellence in business.

Any updates regarding categories/criteria, rules and the qualifying period for the 2021 Awards will be provided following a review process.

Please do not hesitate to contact the QTIC team at if you have any questions.

First Nations Update

COVID-19 has seen a lot of businesses adapt and innovate to ensure their survival through this crisis. Currently we are busy working out the logistics of creating a series of short online videos featuring of our First Nations leaders around the state who have done just that. These Lunchtime Yarns will be distributed through our networks once finalised for you to view at your convenience.

Also underway is an informative Q&A session with Indigenous Business Australia, answering some pertinent questions from our states First Nations operators. We recently distributed a survey to our networks, helping us gather some important opinions and questions, if there is something you would like to see addressed in this session please complete the survey.

National Reconciliation Week (NRW)

This year's theme for NRW is #InThisTogether which couldn't be more fitting during this time. NRW is from 27 May to 3 June and these dates commemorate two significant milestones in the reconciliation journey— the successful 1967 referendum, and the High Court Mabo decision respectively.

It is a time for all Australians to learn about our shared histories, cultures, and achievements, and to explore how each of us can contribute to achieving reconciliation in Australia. Reconciliation must live in the hearts, minds and actions of all Australians as we move forward, creating a nation strengthened by respectful relationships between the wider Australian community, and Aboriginal and Torres Strait Islander peoples.

National Reconciliation Australia has a number of online events and resources to mark the occasion. You can find out more here. There are many ways in which you can mark the day, have a look at the 20 WAYS TO BE IN THIS TOGETHER 2020. 

Launch U Trade Accelerator Program

The LTA is a virtual program enabling Queensland-based exporters and trade professionals to engage teams of students to conduct market research and provide recommendations on how to grow their business internationally and/or domestically. Trade & Investment Queensland and Study Queensland have developed the program and you can express your interest here.
Members Spotlight
Juan Walker, a First Nations operator based in Tropical North Qld was featured on Tourism Australia’s ‘Live from Aus’ virtual event last weekend. Juan and his family took viewers on a mud crabbing journey through Cooya Beach on Kuku Yalanji country. You can watch the full video below.
QTIC Membership

As the peak body for the tourism industry, QTIC strives to be the voice of tourism for the variety of operators across Queensland. Given the unprecedented situation impacting the entire industry, the QTIC board has decided to offer free entry-level membership for the 2020-21 membership cycle. This Supporter Level membership will be valid until 30 June 2021 and includes a raft of benefits to help tourism businesses throughout the recovery stage and beyond including the Grants Gateway and ATDW account.

Grants Gateway Portal
The unique QTIC Grants Gateway provides a curated list of available funding grants and programs across Australia that are relevant to businesses in the tourism industry in Queensland. This facility is now more relevant than ever and can save operators time and enable them to quickly access funding opportunities.

ATDW account

Any new QTIC members or Accredited operators who do not already have an account with ATDW (Australian Tourism Data Warehouse) can set up an account for free for 12 months. Simply ask us for the special voucher code to set up your free account now.


If you would like to become a QTIC member for free you can join online now. Any former members who wish to have their membership reinstated can email:


Join Now
Welcome to New Members

 Aquaduck Safaris Gold Coast Pty Ltd

Brisbane City Cruises

Complete Business Solutions (QLD) *

Floating Images Hot Air Balloon Flights

Garrick House

Girraween Environmental Lodge

Glamping Hire Co

La Vida on Anzac

Maaramaka Tours *

Mulga Bicycle Tours

Mystic Mountain Tours

Ngarang-Wal Gold Coast Aboriginal Association Inc *

Pippies Beachhouse

Prestige Service Training

Reef and Rainforest Munganbana Aboriginal Art Gallery *

Resly Solutions

Somewhere To Stay

Sovereign Property Operations Trust

Spaceships Australia

Success Matrix

Taribelang Bunda Cultural Tours *

The Preston Campbell Foundation (PCF) *

Tourism Tap

Tropical Tablelands Tourism

Whalesong Cruises

* denotes First Nations Member

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Contact Information
Level 5, 189 Grey Street, South Brisbane, QLD 4101 

07 3236 1445   |

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Queensland Tourism Industry Council (QTIC) is the peak industry body for tourism in Queensland, acting as “The Voice of Tourism”. We’re a not-for-profit, private sector, membership-based organisation representing the interests of Queensland’s tourism and hospitality industry.

QTIC acknowledges the Traditional Custodians of the lands on which we work and live. We pay our respects to Elders both past, present and future; and extend that respect to all Aboriginal and Torres Strait Islander Peoples.