All FSCU Branch Lobbies Reopen
Wednesday, Jan. 13th
We are happy to announce that all Family Savings Credit Union branch office lobbies will reopen and serve members in person beginning Wednesday, January 13th. We understand that many of our members are limiting face to face activities outside of the home, so we encourage you to continue to utilize our ATMs, drive thru’s, and electronic banking services to manage your daily finances.
All branches will have guidelines in place to ensure the health and well-being of our members and employees. We request you wear a face mask.
When visiting our branch lobbies, here are a few things to remember:
- We request you wear a face mask.
- We are allowing a limited number of members inside the branch at a time. If we are at capacity, you may be asked to wait outside or in your vehicle until an available spot inside comes open.
- We have placed social distancing decals in our lobbies approaching the teller line. Please adhere to the 6 foot social distancing suggestions. Access to lobby seating, coffee, water, and public restrooms will not currently be available.
- We have installed safeguards at our teller lines and member services offices for extra protection. Employees will be cleaning throughout the day, and our nightly cleaning crew will be sanitizing and disinfecting each branch as well.
If you have any additional questions, please view our FAQs below, or give us a call at 1-888-311-3728.
Frequently Asked Questions
Can I come in the branch for my transaction?
Yes, branch lobbies are open for teller transactions and other in-person member assistance.
Do I need to make an appointment to visit the branch?
No. Appointments are not being made at this time for in branch transactions.
Will additional services still be offered in the drive thru?
Yes, we will continue to provide services in the drive thru such as debit card issuance, official checks, and statement printing.
How many members are allowed in the branch at a time?
The number of members allowed inside will vary and is based on the size of the branch.
Can I still use online banking or the mobile app for my transactions?
Yes! Members are encouraged to limit face-to-face activities and access self-serve options when possible. Drive thru’s, ATMs, and electronic banking services are in full swing!
I prefer to use the lobby for my transaction. Are there restrictions for going inside?
A limited number of members will be allowed inside the branch at a given time and will need to maintain six-feet of distance from one another. If the branch has reached capacity you will be asked to wait outside until a space opens up.
Who is allowed inside the branch?
If possible, only the person conducting the transaction is allowed in the branch.
Can I bring my children in the branch with me?
No. To uphold social distancing efforts, only the person conducting the transaction is allowed in branch.
Are non-members allowed in the branch?
Only non-members wishing to establish membership or conduct limited transactions are allowed in the branch.
What are your hours of operation?
Hours vary by branch and are listed on our website. Branches will all resume their normal business hours. Click here for hours of operation
How long will Family Savings have limited capacity in the branches?
We are following guidelines provided by health officials and federal agencies in efforts to reduce the spread of COVID-19, and will adjust operations according to their recommendations.
What is Family Savings doing to prevent the spread of coronavirus?
Acrylic safety guards have been installed at each teller station and Member Service Representative desk, and all member facing staff are required to wear face masks. Employees are cleaning throughout the day, and our nightly cleaning crews will continue to sanitize and disinfect each branch as well. In addition, we are educating employees on best practices recommended by the CDC.
Thank you for your patience during this time.
Family Savings Credit Union