Family Savings CU now participates in the VISA Falcon Fraud SMS/Text Notification program. If fraud is suspected on your Family Savings VISA debit or VISA credit card, you may receive a text message from #23618 which will include the last 4 digits of your card and details of the transaction. You will be asked if the charge is fraudulent or not. You will be asked to text back YES, NO or STOP (to opt-out). Only members who have their MOBILE numbers on file will be texted. If no mobile number is on file or VISA gets no response to the text message from the member, an automated phone call will be sent with the same information. The automated phone message will ask you to answer 2 multiple choice questions to verify your identity. If an alert (text or phone call) is ever in question, please call the number on the back of your card or the VISA after hours number 1-844-834-8560.
If you have any questions regarding the new program, please give us a call at 1-888-311-3728.