FRAUD ALERT: Members have reported receiving phone calls from the "Family Savings" toll free number 888-311-3728 asking for personal and banking information, as well as access to their online/mobile banking login. <DO NOT GIVE ANY PERSONAL OR BANKING INFORMATION TO ANYONE BY PHONE, TEXT or EMAIL> DO NOT GIVE ACCESS TO YOUR ONLINE OR MOBILE BANKING LOGIN TO ANYONE.
In this recent scam, the fraudster on the line claims to be from the Family Savings Credit Union card fraud department. They ask for personal and banking information. They also ask for online or mobile banking login and password. Do not respond and hang up IMMEDIATELY.
Over the course of a week, several members have fallen victim to this scam and have had money taken from their accounts.
REMEMBER:Family Savings CU will never call you to request any personal or banking information. We already have that information on your account. We use an automated system if there is suspicious activity on your VISA debit or credit card. Read more below.
VISA Fraud SMS/Text Notification program
Family Savings CU now participates in the VISA Fraud SMS/Text Notification program. If fraud is suspected on your Family Savings VISA debit or VISA credit card, you may receive a text message from #23618 which will include the last 4 digits of your card and details of the transaction. You will be asked if the charge is fraudulent or not. You will be asked to text back YES, NO or STOP (to opt-out).
Only members who have their MOBILE numbers on file will be texted. If no mobile number is on file or VISA gets no response to the text message from the member, an automated phone call will be sent with the same information. The automated phone message will ask you to answer 2 multiple choice questions to verify your identity.
If your alert is ever in question, please call the number on the back of your card or the VISA after hours number 1-844-834-8560.
Thank you for being alert and helping to keep your accounts secure at Family Savings.