Dear Member,

We were recently informed four Family Savings CU employees have tested positive for COVID-19. These employees last reported to work on Thursday, July 2, 2020 at our Rainbow City location before seeking medical treatment and are now in self-quarantine. Our thoughts are with these employees and their families. For privacy reasons, the individuals names will not be shared.

Please know we have protocols in place to handle situations such as this, so we can quickly notify those who may have had contact with the affected individuals. Our top priority is to keep our employees and members safe. We have notified employees and/or individuals who may have had contact with these coworkers and have asked them to self-quarantine. Earlier this month as part of our COVID-19 readiness plan we amped up our sanitation procedures and frequency of cleanings, as well as ensured staff had necessary protective gear and sanitation supplies at their disposal as part of our precautionary measures. However, with this recent news we have also taken additional steps to reduce further exposure by thoroughly cleaning all workstations and surrounding areas of the building and limiting access to only those necessary. We are also working with local and public health authorities and will continue to follow their protocols as well as guidelines suggested by the CDC. Rest assured we have plans in place to minimize business interruption, as our goal is to provide you with the service you know and expect.

Our plan is to keep the drive-thru open at the Rainbow City location for your convenience until further notice. However, we strongly encourage you to continue to use our many electronic services and contact the call center to conduct transactions.

Our call center may be reached at 888-311-3728 during the following hours: Mon.-Thurs. 7:30am- 5:00pm and 7:00am-5:00pm on Fridays. Our lending department may be reached at 1-844-372-8562.

We apologize for any inconvenience this causes you, but our top priority is the health and safety of our members and employees.

If you think you have been exposed to COVID-19 call your healthcare provider immediately and separate yourself from others.

Family Savings Credit Union is committed to serving you. Continue to check your emails from us and/or visit our website for additional updates.

Monte J. Hill
Family Savings Credit Union

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