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Tuesday, January 25, 2022

A selection of the top articles and videos from the last week on TeamRelated.com. Don't forget to check back regularly for daily updates from around the globe.

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Workflow Processes (How To Get Started, FAQs)

20-Jan-22   |   By StartingPoint   |   In StartingPoint , Helpdesk
StartingPoint

Do you know how to create and establish workflow processes in your organization? We believe automation can play a role in nearly all aspects of your operation. If you don't know how to begin embracing workflow automation but recognize the power of automation, this guide is for you.

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12 Incredibly Useful Tips and to Get More Out of Scoro

24-Jan-22   |   By Liis Milk   |   In Scoro , Project Management
Scoro

Scoro is, no doubt, one of the most comprehensive work management software available. It’s often praised for the interlinkage of all features and data, intuitive interface, and high customizability, enabling every business to find their ideal workflow. But a product is only as powerful as its users. And we genuinely want our customers to know the best ways of using our product. From customer onboarding and webinars to our insightful articles and information-packed help center – we work tirelessly to empower teams to work more efficiently.

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Agile Development - Making it easy one step at a time

24-Jan-22   |   By Zoho Projects   |   In Zoho Projects , Agile
Zoho Projects

Have you ever come across the phrase "it is all in the smaller steps that add up to the bigger things?" Well, the same ideology can be applied to Agile Development. Rather than having a project go on for years, why not break it down into smaller releases, or "sprints"? In a sprint, projects are broken down into chunks of work or iterations, which can be worked on for short, repeatable phases or working cycles Here's how agile development is going to help you improve your business agility.

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What Is A Business Advisor?

24-Jan-22   |   By StartingPoint   |   In StartingPoint , ITSM
StartingPoint

Do you possess valuable insights from your experience leading teams and running operations? You can use these to inspire and motivate leaders - with less experience - as they embark on growing their businesses. A business advisor can play a pivotal role in positively impacting the trajectory of a business by using their experience to provide informed opinions and offer advice.

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The Best End-to-End Encrypted Messaging Apps for Businesses & Governments

21-Jan-22   |   By Asloob Alam   |   In Troop Messenger , Collaboration
Troop Messenger

We never know how many more COVID variants are going to hit the people of this world and how long working from home or a remote location will continue to persist. Come what may, employers should be more inclined towards providing a productive work environment to their workforce to improve their company’s ROI. Additionally, they should look for encrypted messaging apps that offer E2EE and other secure access methods like multi-factor authentication to avoid security breaches on data.

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Product/Market Fit 101: The What, Why, And How

21-Jan-22   |   By Delighted Editorial   |   In Freshworks , Customer Service
Freshworks

Entrepreneur and investor Marc Andreesen defines product/market fit (PMF) as ”being in a good market with a product that can satisfy that market” in his article The Only Thing That Matters1. You reach product/market fit by getting the right product to the right people, fulfilling a specific need that hasn’t been served properly before. Some companies get this right off the bat because they do their research, internalize their audience’s needs, and develop their products accordingly. However, it’s much more likely that the product/market fit process will take time, and potentially several tries to get right.

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5 Best Tools for GitHub Time Tracking [2022 Reviews]

21-Jan-22   |   By Time Doctor   |   In Time Doctor , Time Tracking
Time Doctor

If you’re an individual or business involved in software development, you probably use GitHub — a leading code hosting and version control platform. But when dealing with various GitHub repositories, issues, and requests, developers could easily lose track of time spent on a particular project. So, it’s a great practice to track the time you or your team spends on GitHub. It helps monitor productivity, log time for individual projects, and create accurate invoices. However, GitHub doesn’t have a native time tracking functionality. Then, how do you track time on GitHub?

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How to Work Smart with a Task Tracker (Benefits, Best Tools)

21-Jan-22   |   By Vaishali Badgujar   |   In Time Doctor , Task Management
Time Doctor

Maintaining a lengthy task list with multiple deadlines, client requirements, and resources can be quite a tedious task. Fortunately, you can replace your to-do lists and unreliable sticky notes with a more efficient, fool-proof alternative — a task tracker. A task tracker will ensure that no important task escapes you by tracking everything that requires your attention. In this article, we’ll explore what a task tracker is and how you can use it. We’ll also tell you five ways in which task trackers can improve your work quality and discover the best tool for the job.

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Why performance reviews are different in 2022

21-Jan-22   |   By Kat Boogaard   |   In Atlassian , Collaboration
Atlassian

Your yearly review should be an opportunity, not a chore. Drop the politics and have real conversations.

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The 5 Biggest Hurdles To Managing Remote Teams (And How To Overcome Them)

21-Jan-22   |   By Vivian Lopez   |   In Trello , Collaboration
Trello

Remote work comes with a level of flexibility that a lot of people prefer. In fact, nearly 98% of workers surveyed by Buffer say they want to spend the remainder of their career working remotely. But, just as the benefits abound, so do the potential pitfalls of working away from a designated worksite. These challenges may complicate anything from communication and logistics to maintaining team productivity and work-life balance. Remote work isn’t perfect. And when managing remote teams, you have to be ready to guide team members through the challenges that come with this work model so they can reach their full potential.

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Tools for Government messaging in 2022

20-Jan-22   |   By Asloob Alam   |   In Troop Messenger , Collaboration
Troop Messenger

Messaging apps have become part of human life. Individuals, families, and business organizations are looking at advanced messaging software to run their businesses and exchange communication on platforms. Does a normal messaging app work as a government messaging app? No, the normal and personal messaging apps are mostly limited to holding a large number of people and users on the platform, and their features are limited for government operations. Open-source applications might have a data breach and don't hold accountable for the data breach. There might be a chance for malware attacks where these applications are exclusively available as open-source easily accessible on the internet.

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How To Create A Realistic And Enjoyable Career Path For Your Team Members

20-Jan-22   |   By Deanna deBara   |   In Trello , Leadership
Trello

As a leader, you want to support your team members’ career growth. Some team members will have a clear picture of their career trajectory, but others will be less sure. And for those employees, it’s important for you, as a manager, to help them determine where they want to go in their career—and how to get there.

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16 Virtual Meetings Best Practices for 2022

20-Jan-22   |   By Liam McIvor Martin   |   In Time Doctor , Meetings
Time Doctor

The pandemic and the subsequent remote and hybrid work transitions have made virtual meetings the norm for several companies. But conducting a successful remote meeting over tools like Zoom or Microsoft Teams is no simple task. Organizers must deal with myriad challenges to host a successful virtual meeting. Don’t worry. We have got you covered. In this article, we will highlight 16 virtual meetings best practices so that you can make sure your remote meetings are a sure-fire success. To cover all bases, we’ll go over what exactly you should do before, during, and after the meeting.

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6 Tips on How to Run Your CAB Like A Boss

20-Jan-22   |   By InvGate   |   In InvGate , ITSM
InvGate

The change advisory board (CAB) can be one of the most important and useful meetings a service-oriented IT organization holds. It sets out a view of what’s happening to key services over the next week (or longer depending on its frequency and timeframe), confirms the impact to the business, reviews previous change activity, and looks at continual service improvement (CSI). CAB meetings are ultimately all about the people attending them and, done well, they can really up your game in terms of change communication and buy-in. To help, here are six tips for running your organization’s CAB effectively.

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How to Make Your Business a Family-friendly Space for Your Customers?

20-Jan-22   |   By Asloob Alam   |   In Troop Messenger , Collaboration
Troop Messenger

As a business owner, you may have developed a great product that can solve your customers’ pain points and offer them the best value. However, the perfect product or excellent service is not enough if you don’t offer the best customer experience. Your goal should be to not only attract your customers, but also provide them with a remarkable experience. This will keep your customers happy and encourage repeat business. One of the most crucial aspects of customer experience is the space you use to welcome your customers.

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20 Effective Empathy Statements for Chat Support

19-Jan-22   |   By Akshaya Srikanth   |   In Freshworks , Chat
Freshworks

We can all agree that offering customer service on chat can significantly shorten wait times and allow easy personalization. However, conveying empathy, that is, a deep understanding of the customer’s problem and frustration, over chat is challenging. When you speak face-to-face or over the phone, filler words that convey that you’re listening, such as ‘hmm’ and ‘I see’ can help you participate in the conversation while absorbing or noting down the customer’s issues.

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Top Productivity Tools for Remote Teams to Explore in 2022

19-Jan-22   |   By Asloob Alam   |   In Troop Messenger , Collaboration
Troop Messenger

Being productive when working remotely can be challenging if you are underprepared without the right tools to help your business. In addition, it would disrupt coordination between internal teams on tasks and cause problems around collaboration for meetings, performance reviews, and planning for existing and newer projects. Fortunately, with the fast-paced evolution of digital technology, there are multiple remote working tools for you and your teams to explore. This article lists the most recommendable and dependable remote working tools that will help ensure uninterrupted and sustained productivity. Let's check them out!

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Tips to Improve Customer Retention of your Online Store

19-Jan-22   |   By Asloob Alam   |   In Troop Messenger , Collaboration
Troop Messenger

It is common knowledge in the eCommerce market that the cost of acquiring a customer exceeds the cost of retaining one. Customer retention is of the most important variables that formulate the user base of your store, and thus, it shouldn’t be taken lightly. Getting your customer retention rate to go up simply means making sure your business excels in the digital market. But the main question is how to improve customer retention?

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What is Asynchronous Collaboration? (Best Practices & Tools)

19-Jan-22   |   By Liam McIvor Martin   |   In Time Doctor , Collaboration
Time Doctor

Remote work has been the norm since the Covid-19 pandemic. As a result, employees experience burnout symptoms more often with the constant meetings and notifications that come with synchronous work. Fortunately, asynchronous collaboration makes it very easy to regulate your office hours and work according to employees’ capacity. You can practice effective asynchronous communication with your team to overcome time zone and distance barriers. But what exactly is async collaboration? How does it work? In this article, we’ll look at asynchronous collaboration and four tools for it in detail. We’ll also understand its benefits, drawbacks and discuss useful tips to optimize your company’s async workflows.

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12 Must-Know Pros and Cons of Remote Working

19-Jan-22   |   By Liam McIvor Martin   |   In Time Doctor , Remote Work
Time Doctor

With the world moving into another phase of the pandemic, it’s no surprise that an increasing number of companies are joining the remote work revolution. From flexible schedules to access to a broader talent pool, remote working offers several benefits to employees and employers alike. However, it also comes with particular challenges like decreased collaboration, employee isolation, etc. In this article, we’ll look at 12 pros and cons of remote working. Then, we’ll discuss five best practices to maintain a healthy remote working environment.

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How To Make Virtual Meetings Fun and Interactive in 2022

19-Jan-22   |   By Liam McIvor Martin   |   In Time Doctor , Collaboration
Time Doctor

Virtual meetings are essential for the smooth functioning of your businesses. But keeping your employees engaged throughout the meeting can be challenging. They may get restless if the meeting runs too long or if the discussion gets repetitive. However, there are some simple ways to transform your online meeting into fun virtual gatherings! In this article, we’ll give you some amazing tips on how to make virtual meetings fun and boost employee engagement in 2022. We’ll also go over the most frequently asked questions on making virtual meetings fun.

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Consulting Business Models (3 Potential Paths)

19-Jan-22   |   By StartingPoint   |   In StartingPoint , ITSM
StartingPoint

Consulting business models can make or break the success of firms. Before you decide on a business model for your consulting firm, consider the following questions: The right professional services business model will support scalability and profitability. If you're actively considering business consulting models and find yourself at a crossroads, this is the perfect article for you to read. A consulting firm's business model can determine the trajectory of the organization. Failure to develop a robust business model may result in short-term success and long-term stagnation. With a clear model from the outset, you can hit the ground running and establish a strong foundation for growth.

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What is a knowledge base? The essential tool you're missing

19-Jan-22   |   By Stella Inabo   |   In Zendesk , Customer Service
Zendesk

Customers want answers, and they want them fast. About 60 percent of consumers say quick problem-solving is a mark of great customer service. But how do you deliver speedy service without sacrificing quality? By creating a knowledge base. Knowledge bases provide on-demand support by answering common questions and explaining how to use products or services successfully. With this resource, customers can solve problems independently. Agents can also use knowledge bases to swiftly find solutions, increasing their efficiency and reducing wait times.

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Which should you focus on first: monthly active users or revenue?

19-Jan-22   |   By Cameron Deatsch   |   In Atlassian , Leadership
Atlassian

Here’s how our Chief Revenue Office approaches the chicken-or-egg question every SaaS company faces.

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Here's why you should be investing more in customer service

19-Jan-22   |   By Maggie Mazzetti   |   In Zendesk , Customer Service
Zendesk

In a perfect world, every customer would be 100% happy with every purchase. Shipments would arrive ahead of schedule, products or services would exceed expectations, and we could forever banish the terms “return” or “refund” from our daily lexicon. While there’s no magic formula to guarantee customer happiness, new research shows how important of a role support agents play. According to our 2022 Zendesk Customer Experience Trends Report, only one bad experience will send over 60 percent of customers flocking elsewhere. Make up for it with excellent customer service and 74 percent of customers are willing to forgive and forget.

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