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THIS WEEK'S TAKE-AWAYS

Discover how the world shops and pays online
J.P. Morgan’s global e-commerce trends report shares data-driven insights to help you understand local and cross-border e-commerce trends in 37 of the world’s most dynamic markets.
Cross Border, Customer Behaviour, Payments, Recommended, Trends
The smart guide to omnichannel campaigns
In today’s ever-evolving, competitive landscape, staying relevant and growing customer engagement means marketers must continue to adapt and elevate their customer experiences. That requires an omnichannel approach. In this Smart Guide, we’ll dive …
Customer Behaviour, Customer Journey, Marketing, Omnichannel, Stats
2022 digital holiday preparation list
The reality is that the upcoming holiday season is a mystery. With shopper behavior rapidly changing and retail appetites in flux, how can your team best prepare? Be ready to face the unexpected with key points for digital success, including: …
Best Practice, Holiday
Consumer returns during and after COVID-19
Drawing conclusions from the results of our global market study into how consumers around the world have preferred to return during the Covid-19 pandemic, and how they plan to afterward. Featuring insights into customer returns preferences with …
Cross Border, Customer Behaviour, Returns, Stats
Predicting & reducing customer churn
67% of customers report bad experiences as a reason for churn, but only 1-out-of-26 unhappy customers complain; 91% simply leave. So how do you know which customers are at risk and why, and which negative experiences and interactions have …
Best Practice, Customer Experience, Data & Analytics
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