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Welcome
Welcome to our brand-new monthly engagement-report.

Primary Care Sheffield (PCS) is your organisation. It was set up by the primary care community in Sheffield to help us to come together as a sector to deliver those things that we couldn’t do alone.

PCS is working to change the way it works to really strengthen the voice of practices in our organisation. We want you to be able to play an active role in decision-making so that we feel like an extension of your team.  

As part of this we will use this report to summarise all the feedback you have given us each month and to keep you updated on the action that has been taken in response.

We will also update you on the different ways you can get involved with developing new services, or improving existing ones. 

This summary includes:

1. Engagement feedback summary
2. Requested and priority activity
3. Open surveys
4. PCS 'drop-in' sessions
5. PCS Engagement / Getting in touch.
 
Feedback summary
So you can understand the engagement activity we have undertaken, and see the themes of the feedback that has been provided, this report will include a feedback summary.  Please let us know if there is anything you would like us to additionally include in it.
Our response
Log of requested activity

We have now logged and reviewed every item of feedback provided at the well-attended Primary Care Sheffield AGM and from our other engagement activity.

The chart below summarises all the suggested activities that practices have raised with Primary Care Sheffield. Whilst we cannot take forward every activity we commit to being transparent about the areas where we think we can make a difference and also to be clear with you about our reasoning when we think that we are unable to deliver a particular solution.

We will keep the chart updated so that you can see that status of each suggestion. 
 
Priority activity
For those of you who haven’t yet been able to share your thoughts on our future priorities, a conversation we committed to continuing at our AGM, you can do so here
  1. Collective action, through PCS, is needed to address the mismatch between demand and capacity which is threatening to overwhelm many practices.  There were a range of possible solutions suggested that we are now exploring with practices and PCNs. This includes the development of digital tools to match demand to spare capacity as well as expansion of PCAS services. We are pleased to confirm that the Extended Access Hub contract has been expanded for a year and that we will be using this time to develop a coordinated plan with partners for out-of-hours and extended access in the City.
  2. Together we need to look again at the feasibility of an at-scale pharmacy service.  There was a clear need for us to revisit the design of the pharmacy services with practices and PCNs, this engagement process began a little while ago and has focused on different options available to us now. This includes ways practices can have direct management of individual pharmacists whilst PCS continues to take on employment and administrative functions for practices. We would welcome any additional suggests and or ways we can shape this service moving forwards.
  3. There is clear desire for improved communication and engagement between PCS and practices. PCS will be making a number of changes to the way we work to ensure that practices are at the centre of everything that we are doing. Our aim is to make sure that practices are at the centre of decision-making.  
  4. Some practices feel that they do not have a clear idea of what PCS does and why it exists. We think that there is a need – six years after PCS was created – for us all to revisit the long-term vision for the organisation we created together. In the coming weeks we will be sharing a draft 'White Paper' strategy document based on the feedback we've received from practices with the aim of getting an updated vision for PCS signed off by shareholders before the summer. 
Get involved
Open consultations and surveys

Primary Care Sheffield Currently has the following 'live' consultations or surveys:

Primary Care Sheffield priorities 

We received a number of suggestions about Primary Care Sheffield priority activities at our recent Annual General Meeting. We promised that we would create a survey allowing our stakeholders to rank the suggestions made at the event. 
AGM follow-up survey
Share your views to prioritise research into improvements to the ‘daily annoyances’ that interrupt a GPs’ work

Research conducted with GPs in the East of England identified a range of issues from crashing computers, unavailable test results and missing hospital letters, as frequent interruptions affecting GPs work. Known collectively as operational failures these issues have an impact on effective working and time spent with patients.

If you are a GP currently working in general practice across the UK, we would like your opinion on which operational failures to prioritise for future improvement research. We invite you to participate in an online survey, with the aim of building consensus on the most important problems that are frustrating GPs’ work.

 
Further information about the survey can be found on the research website here and the survey can be accessed via the link below.
 
GP 'daily annoyances' survey
Patient Satisfaction Survey for Sexual Health Service
 
As part of our commitment to deliver high quality patient centred care we are asking for the views of users of sexual health service to help us improve the quality of care we offer.
Service-user survey for Sexual Health Sheffield
Friends and family survey for extended access hubs
 
This survey is to help us understand the  experience of patients attending an appointment at the extended access hubs. 
Extended Access Hubs - Friends and Family

24 Hour ECG Patient Satisfaction Questionnaire

Survey to gauge patient satisfaction with the 24 hr ECG service.
24 hr ECG - patient survey

Sheffield Community Testing Service 

This survey is to help us understand the experience of people using the COVID-19 testing service for primary and community care staff.
COVID-19 testing service - satisfaction survey
PCS 'drop-in' sessions

The PCS team is always keen to hear about anything you would like to raise with us in the way of feedback or any ideas you may have on how we might shape things going forwards. 
 
Andy Hilton and Nicki Doherty keep a lunch time “drop in” slot available in their diary on Wednesday (Andy) and Friday (Nicki).  If you would like to catch-up with them in one of those, please simply click the button below, and we will get back to you to arrange that.

Please note that these 'drop-in' sessions are in addition to the 1:1 meetings we have been arranging with practices.
 
PCS drop-in slot request
Introducing: Neil Cormack, PCS engagement specialist

We are pleased to introduce our newly appointed engagement specialist, Neil Cormack, who is leading on the work we are doing to improve the link between practices and PCS. You can contact Neil using the details below. 
Contact us

We want to make sure it is as easy as possible for you to contact us about our services.

If you need to speak to PCS about any of our services then click on the blue button below to find out how to get help.  
PCS contacts
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