In Mental Health Week October 2020, Treasure Jennings, the Mental Health Complaints Commissioner, launched the MHCC’s new Driven by lived experience framework and strategy. The launch video and document can be found here.
Consumer, family and carer perspectives have shaped the MHCC since its beginnings. However, in 2018 the former Commissioner, Dr Lynne Coulson Barr, made an even stronger commitment: that the MHCC would be driven by lived experience in everything we do.
The Driven by lived experience framework and strategy includes:
· a new Driven by lived experience principle developed to complement the MHCC’s five existing principles - we are driven by the voice and collective experience and wisdom of consumers, families and carers. We honour and respect lived experience in all our work.
· a Driven by lived experience tree which shows what the principle means in practice, visually representing the experiences we would like people to have when they engage with the MHCC.
· a set of ‘action’ statements that describe the practical approaches we are taking in each of the MHCC’s work areas to achieve the tree’s aspirations
· clear, measurable objectives and actions for 2020 to 2023.
The Driven by lived experience framework and strategy represents the MHCC’s strong commitment to being driven by lived experience in everything we do. For the MHCC, seeking out, listening to and embedding the voices of lived experiences in our practices is first and foremost about how we recognise people’s inherent dignity and right to have a say about the things that affect them.
We invite feedback and will continue to build on our history, evaluate our progress and grow our approach in the future.