Centre for Mental Health Learning VICTORIA
Please see the message below from the DHHS.

Rapid evaluation into Telehealth and teleconferenced Mental Health Tribunal hearings

Apologies for any cross posting.

The department is hoping to enlist your support to ensure that a workforce telehealth survey is distributed widely to staff throughout your service and targeted to those areas (and staff) engaged with Mental Health Tribunal hearings, including the lived experience workforce.

The department is undertaking a rapid evaluation into mental health service practice change during COVID-19 restrictions (see background information below). Information has been previously provided to you via the Mental Health Communique.  We are keen to hear about your experiences of using telehealth and teleconferenced Mental Health Tribunal hearings from both the mental health workforce and also the experience of  consumers, families and carers.

As part of the evaluation’s data collection strategy two online surveys have been developed and have been piloted with members of the lived experience workforce and clinicians.

The links to the Workforce survey and the Consumer, family and carer survey are attached below along with a participant information sheet.

Please also encourage your staff to promote the survey to consumers, families and carers.

Workforce survey link

Consumer survey link

The surveys are open from Wednesday 22 July until Friday 12 August 2020.

The survey results will complement small group and individual interviews and the evaluation findings will inform decision making about service delivery into the future.

Should you have any further questions about the surveys or the evaluation contact or the evaluation team at


Background - Rapid evaluation 

COVID-19 restrictions have required changes in how health and human services are being provided to Victorians.

The Department of Health and Human Services is keen to understand practice or service delivery changes: what has worked, what hasn’t and what should continue into the future.

The DHHS Centre for Evaluation and Research Evidence has been tasked with undertaking up to 20 rapid reviews of these changes/innovations across multiple portfolio areas as part of a service quality improvement initiative. The rapid review to be undertaken with mental health services will a focus on two key service delivery changes: 

  1. telephone or video instead of face-to-face mental health consultations or appointments
  2. telephone to conduct Mental Health Tribunal hearings.

As part of the review consumers, families and carers, the mental health workforce and other key stakeholders will be invited to provide feedback about their experience of the changed practice/service delivery. Participation is voluntary, anonymous and confidential. 

The review will be conducted over an eight to ten-week period.
Participant information can be found here.

Forward Forward

Centre for Mental Health Learning

Our vision is to be the centrepiece for mental health learning in Victoria; leading and driving innovation that strengthens and sustains a flexible, curious, knowledgeable and recovery-focused workforce.

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