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Dear Managers,
In an effort to foster clear and timely communication as it relates to Disability Leaves, Workers’ Compensation, and Workplace Accommodations, Provost leaders will receive a quarterly email, highlighting any regulatory, process, or policy changes that you and your staff should be aware of.

Nurse triage added to workers’ comp process

Injured employees will now speak to a skilled medical nurse when reporting a work injury to Broadspire, USC’s third party administrator for workers’ comp claims.

USC has implemented a 24/7 toll free nurse triage hotline at (800) 495-2315. Now, employees and managers can call Broadspire Triage Services to have specially-trained nurses immediately assess the injury and determine the best course of action for the injured worker.

Benefits of the nurse triage service:
  • Employees receive immediate attention from skilled medical triage professionals, toll free, 24/7
  • A nurse can help identify injuries that may be more serious than they first appear and rapidly direct those workers to the care they need
  • When offsite care is needed, employees are guided to medical facilities within USC Medical Provider Network
  • Translators are available when needed (over 200 languages and dialects)
  • Managers are freed from making medical decisions
  • Calls are recorded for quality assurance and case documentation
Remember to report all work injuries to your manager as soon as they occur and report your injury to Broadspire if you need medical attention or are not sure if you need medical attention.

Questions? Contact the HR Service Center at or (213) 821-8100.
Registration for health screenings is now open – the quick 20-minute screenings that will save you $40/month on your medical plan costs in 2019.

Visit BioIQ now to book your screening time! Here’s what to do when you get there:
  1. Click “Sign Up Now”
  2. Enter your USC 7-digit ID and date of birth
  3. Enter username and password from last year (click “forgot username/password” if you need to) – OR if you’re a new user, create a username and password
  4. Confirm or enter your correct information (address, phone, email)
  5. Provide electronic signature for required documents
See Health Dashboard to select screening dates, complete your health questionnaire, or view results from last year, if you wish
If you have not done so already, there is still time to sign up for Manager’s A-Z Guide to Leaves. This workshop contains a lot of helpful information regarding leaves, workplace accommodations, and workers’ comp. The workshop highlights recent changes to disability benefits as of January 1, 2018 and will give managers insight into what our process is internally for handling such requests.
Registration is open for the following dates and times in TrojanLearn for HR Essentials: Manager’s A-Z Guide to Leaves:
  • October 23, 2018: 10:00am – 12:00pm @ESH Trojan Room  
We have also launched our Lunch & Learn series. Encourage your staff to sign up on TrojanLearn and attend this series. It is a perfect opportunity to receive answers to their specific questions regarding the following topics:
  • Paid Family Leave
Our mailing address is:
3434 S. Grand Ave. CAL 302
Los Angeles, CA 90007

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