Since the pandemic started in March we have worked tirelessly to ensure we have excellent infection control procedures in place which meet the demands of the highest level of lockdown / Tier status, which has been confirmed by the surveys on client safety we conducted.
Throughout the pandemic, the risk assessments and measures I have put in place have been done so with the sole aim of being able to remain open safely during future lockdowns and spikes in infection rates locally.
We did not fully close during the first lockdown but remained open with skeleton staff and a change to our operating procedures to ensure safety and that those requiring treatment could access it.
We have spent the past few months phasing staff back in , increasing the capacity of the clinic and relaunching services as much as is safe to do so. We have constantly reviewed the processes as a team, taken onboard feedback from clients and enlisted external companies to provide independent audits of our processes