How Does Working with Family Influence Your Business Operations?
Renee Galloto's Retail Observer article reminds us that "We tend to be shorter on patience with our own family members than with unrelated employees, and we find it easier to criticize each other's performance and decisions."
What's your experience with working with relatives? How do you keep it professional?
Customer Support Resources: Why HE Washing Machines Use Less Water
Have you had customers complain that their washer isn't filling with enough water? Here's a great video to share with customers explaining why a HE Washer uses less water.
Your Support of UASA Helps the Appliance Repair Trade
One of the key benefits of joining a trade association is the ability to support the mission of the organization and possibly influence legislation that affects the industry. Here's a list of six more reasons to support trade associations.
Our Board Members work alongside other Industry Leaders to influence change in the following ways:
Provide Continued Education for Appliance Repair Technicians
Advocate for Trade Education Programs for High School & College Students
Reach Government Influencers in Education & Labor Departments
Influence Manufacturers and Extended Warranty Providers for the Betterment of the Trade
Provide Ongoing Education for Technicians, Business Owners, and Admins
Don't forget to add your business to the United Appliance Servicers Association's Business Directory. It's free to Members: Add My Business Now
How to Pay Your Field Service Technicians: Hourly or Commission or Both
Over the years, Fred’s Appliance has tried several different compensation models including hourly and commission. One could argue the best compensation for both the employee and the employer is 100% commission. The technician is directly rewarded for productivity. Entry-level technicians are sometimes able to produce as much, if not more than the seasoned technicians, and are able to reap compensation for same. The negative to commission is the pay volatility. A new hire (and even a veteran) can experience wildly different pay week to week. This causes stress with your new hires, and that’s the last thing you want to do when investing in training.