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October 9, 2018

Jennifer's Warranty Tips

Download the complete slide deck from Jennifer's class at the Appliance Service Training Institute (ASTI). Inside you'll find valuable information about:
  • Training your team how to read serial numbers for the manufacture date.
  • Replacement part warranty information by manufacturer.
  • Cosmetic warranty guide.
  • Claiming mileage and oversize freight.
  • Checks and balances.
  • And much more.
Download Jennifer's Warranty Guide

Why Small Businesses Should Use Facebook Advertising.

When it comes to marketing, there are two things we know for sure.

1: You have to do it.
2: It costs money. Sometimes lots of money.

Matthew Tyson Explores why Facebook Advertising is a good idea for small businesses.

See What Facebook Can Do For Your Company

Most Professional Servicer Contest Continues to Reach New Heights

The United Servicers Associations Most Professional Servicer Contest has continued to grow in popularity every year since its creatiby former USA Executive Director Paul MacDonald. Response has now increased to over 80 entries by servicers in the 2018 contest and boasts a reach of thousands to appliance industry professionals, vendors and servicers all over North America. Top service companies are selected from their entries based on marketing and professional appearance, proving first impressions are so important to presenting a polished appearance in the community, capturing new customers, and attracting the attention of service providers and potential employees.
The Most Professional Servicer Contest highlight’s the professionalism, hard work and resources appliance service company owners invest into their businesses.

There was much a buzz at the St. Pete’s 2018 ASTI from many conventioneer’s… proving that this contest has become a very big deal. The winning companies for 2018 were chosen as the very best by a panel of appliance service industry judges; all powerhouses in our industry. The top entries were displayed at the 2018 ASTI trade show and finalized by a vote from their peers. The prizes awarded included free full admission to future ASTI’s, USA memberships, Check my Badge packages, United Servicers MPS Contest winner badging, photo opportunities, press release to use in future marketing, and more. Winners are also given bragging rights, and deservedly so. The winners in their category from the 2018 ASTI are as follows:

        1-2 Technicians:      1st place-WSH Appliance Service, Haverhill, MA
                                         2nd place-Mr. Appliance of Leesburg/Martinsburg, VA
         3-7 Technicians:     1st place-Cody’s Appliance, Eagle, ID
                                         2nd place-Omega Force Services, Rogers, MN
         8+ Technicians:      1st place-Nebraska Home Appliance, Omaha, NE
                                         2nd place-Conner’s Appliance, Hanford, CT

Congratulations again and very well done! A big thank you to all those who entered.

A new panel of judges is assembled each year and numerous entry scores are always very close. United Servicers encourages service companies to enter the contest yearly for their chance to take home the prize!

Much of the credit for the growth of the contest belongs to Christina Kraker of Servicers Web thanks to her exceptional marketing concepts. Christina has been working on USA’s website and built a previous winners page, as well as new entry page for contestants. The new application includes a tutorial to enter next year’s contest, and tips to help entrants increase chances of winning.

The contest was sponsored by Plus One Solutions/Check My Badge, who have agreed to sponsoring again in 2019. Plus One has been a longtime supporter of The United Servicers Association and has helped improve the appliance industry. Craig Reilly, from Plus One, has committed to help make 2019’s contest even bigger than ever. Many thanks to Craig for his support.

The United Servicers Association is a non-profit organization dedicated to educating and improving the professionalism of the appliance service industry. As a non-profit we ask for and encourage support from vendors and manufacturers as it is needed and welcomed for sponsorship and accolades. (Please send inquiries to the United Servicers Association’s Executive Director Sarah Brown at

Next year’s contest is already open and applicants will find entering this year’s contest is easier than ever. Servicers only need to submit their name and website address to get started. Enter your company today at the United Servicers website at Prizes for next year will include free full admission to future ASTI’s, USA memberships, Check My Badge packages, United Servicers MPS Contest winner badging, photo opportunities, press release to use in future marketing, as well as additional new and exciting prizes to be announced very soon.

We are looking forward to the Most Professional Servicer Contest and the 2019 ASTI at the Gaylord Opryland Hotel in Nashville, TN. March 3-9, 2019. See ya'll there!

David Smith, Dave Smith Appliance Services LLC Toledo, OH
United Servicers Association Board Director, Most Professional Servicer Contest Committee Chairman

Are You Taking Full Advantage of Your USA Membership?

Become a USA Approved Member.

United Servicers Association Approved Members are eligible to receive a 15% discount on all parts purchased from their Sub-Zero authorized parts distributor. Plus, your approved membership makes you eligible to process warranty parts through Service Bench during the 6 to 12 year extended parts warranty period.
Start Saving 15% on Parts | Apply Now
Join a USA Peer Group
Peer groups (often referred to as Mastermind Groups) offer a combination of brainstorming, education, and peer accountability to help you grow and run your business.

Membership in a Mastermind group can cost $500+ / month! Did you know that USA Members can join a Mastermind group for $100? Fill out this form and we'll connect you with other like-minded owners.

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