Why should you care if your scopes of work are GREAT or they need some TLC?
Perhaps they really don't exist except in your mind and conversations with the trades.
They Matter. Big time. Getting scopes right is hard work. Implementing them takes leadership, training and enforcement. It is worth it.
Let me tell you a short story....
I was walking into my new client's office on my first day of work and the front door flung open and out ran a middle aged woman, crying and obviously upset as she flew by me. I thought, "Another day of interesting times" and proceeded in the door, only to be greeted by the Red Faced Operations Manager.
"You must be Noelle!" the VP of Ops said and reached out and shook my hand.
"I sure am, I almost got run over by one of your EX employees I assume?"
"Oh yea, I have HAD it, every excuse in the book for not making the trades do their warranty work, we then pay someone else to finish their scope of work, our warranty budget is now very high, I was pissed and told her so, she did not like my forthright tone, and said %(&*%&*^*^ off and I said your fired, so welcome to the first day at Zephyr Homes!"
I started laughing so hard, and said, "Randy, thank you for the introduction, I do not need to do much research on one topic!!"
"The content, how you communicate, how you enforce your Scopes of Work!!"
"Really. I look forward to working with you and your team, we will get this place zooming like AJ Foyt in the coming months. "
I then continued to the conference room and to meet the partners, who were unaware of the early morning drama.
They said, "We are so glad you are here, we are getting reasonably good results, but we want GREAT results, we have been doing this too long as a 3rd generation builder to have good results, we should be really Excellent at what we do!"
"I agree and plus it is so much more FUN to be Excellent at what you do. By that way, I know we are working on priorities this first meeting. I know one!"
"What's that?" They chimed in.
"The management of Scopes of Work. The majority of builders, do NOT do this well at all. The quick summary is we take your scopes, you use my turnkey scopes -
that are part of the Zephyr Homes and BCG Contract, we assign a leader and the top construction pro on your team, we blend the two, I help you edit and write the revisions, we release for review, we implement, we make all supers read, we then implement with each new trade contract, we repeat until we get through all of them, you then edit each year on a rolling basis.
So it will be SWEET for you and your results, warranty issues like the ones you have go AWAY!! That is the quick scenario but clearly there are those details that matter and we will knock them out collaboratively so you can have smooth sailing and go hunting more often. "
Randy came by and yelled with a smile, "Get Noelle moving, I am tired of firing my warranty managers!!"
The great news is we knocked out the new and improved scopes of work, implemented training and got it all done just in time for a very distressing call. The owner said to me, "Noelle our hard work saved our butts, because our insurance company called yesterday and said we are canceling your policy because you do not have proper and detailed scopes of work in place for your trades."
"I happily replied, yes we do. I will send you an example of our electrical scope. They then reviewed it and said we are sorry, we were mistaken, you have great scopes of work in place, your policy will remain intact and we can keep your premium at the same rate. "
The moral of this story is get your )*&*&( together on your Scopes of Work. They can help in so many ways I need more space to write them all out. The other good news is that you can purchase my BCG scopes right off my website https://buildertools.com/management-tools/trade-supplier-contacts-scope-of-work/ , in word, so you edit away, copyright them, and get your act together in 2020 and beyond. Go for it!!
If you need some coaching, you know where to find me!! If you want a sample of one, I will send you one of your choosing in word. Just email me at firstname.lastname@example.org. Crank it up and get er done.
Home builders and developers are the backbone of this country. They work hard, take risks, and create more wealth for society than any other sector of the economy. If you are a home builder and concerned about your results - you can do better! If you want to find out more, call me at 303.525.4944 or email me at email@example.com and LinkedIn is a great place to find out more about my credentials, background, and references.
My first three questions when you call are usually:
1) How many units do you sell per year?
2) What is your average sale price range?
3) What is your projected net income for the current year?