Ways of working
❓ Content designers are used to explaining why frequently asked questions don’t do the job. Our affiliate Sarah Winters wrote about it back in 2013, and Tom Adams came at it from a private sector point of view in his post Why FAQs aren’t the answer you’ve been looking for. But, this post from Rebecca Hales who has a unique perspective as Head of Content Design and SEO at BT asks if FAQs are always a no-no. Challenging and persuasive.
✅ In Why design systems need experience foundations, Shopify UX talks about the short-sightedness around maintaining and scaling design systems and asks “what if instead of just enabling fast work, systems could also enable reflection and understanding?” Related: The case for process-led design systems – build them so they're fit for purpose, not because they're trendy.
↕️ A ‘decision stack’ helps show the connections between a business’s overarching vision and the objectives and strategies of the smaller programmes and individual teams. Visibility across all levels is important. Here’s how Co-op Digital is doing it.
💎 Here’s a treasure trove of resources for the delivery community. It is UK public sector-centric but coordinator Myles Jarvis asks for recommendations and also explains how he created the list.
🌟 And for the product community, here’s the most complete list of prioritisation frameworks on the internet. This tweet is a checklist for product managers – amusing, with slightly painful truths.
Best of 2020 (part 2)
Missed these in last year’s round-ups:
▪️ Looking back on 2020 by Common Knowledge, a not-for-profit co-operative building digital tools for grassroots activists. Overall aim? To empower people to resist oppression and form resilient, autonomous communities.
▪️ Harvard Kennedy School asked Chief Data Officers to look back at how data addressed racial inequality, furthered data-driven policies, and contributed to Covid-19 insights.
▪️ 46 favourite reads on democracy, civic tech and a few other interesting things, by Tiago Peixoto from the World Bank.