Ways of working
✏️ The GOV.UK Notify team are doing a discovery into whether Notify can help the public sector write ‘better’ comms. “Better content design means a better user experience. A well-written message makes things easier for the recipient, but it can also save the sender time and money.”
🇺🇸 Speaking of ‘bureaucratic mumbo jumbo’ found on government communication, the Michigan Government has rolled out a shorter, more citizen-centred form for renewing benefits. Here’s a before and after of one part. The result? 96% of people completed the new forms whereas 73% finished the old ones. There were 60% fewer errors and 50% fewer form-related office visits.
✅ This 3-step method for quantifying design work by Alen Faljic is nice. Read it. Use it.
😍 This Laws of UX site has been doing the rounds recently. Beautifully presented. Very pleasing.
✔️ Matt Jukes has compiled 10 tips for advertising government jobs based on those survey findings included in the last newsletter.
🙌 Co-op published its accessibility policy for Co-op products and services. This post explains why they need it, how they’ll implement it and appeals to *you* to hold them accountable.
Effective communication ✋🎤📣
Loads of food for thought recently on changing / adapting how we communicate with teams. Good stuff includes: