Ways of working
🇺🇸 Radically Reimagining Atlanta’s City Jail describes how a community used service design techniques to agree on a new approach for non-violent offenders. Eliminating jargon and breaking down exclusive systems helped them engage around 600 resident ‘experts’. The approach demonstrated that residents’ input and lived experiences are valued. It also helped “cut through tension, and it made way for difficult conversations and deep listening to take place.”
Apolitical has published ‘the world’s best tools and resources’ for digital government. The list includes ‘all you need to launch a digital revolution in your department’. (And there’s something very meta about mentioning this resource in the Public Digital newsletter because it mentions the Public Digital newsletter as a resource…😆).
🇬🇧 Unlocking value with durable teams by Anna Shipman, Technology Director at the Financial Times (FT) considers the pros and cons of initiative-based teams and explains why FT Product and Technology is moving to a durable team structure. It’s thoughtful and thorough and also echoes one of our beliefs at Public Digital: fund teams, not projects. (An aside: much of the FT’s coronavirus content is free to read).
🇨🇦 “How much do you really *want* to change?” is the carefully phrased question Honey Dacanay at the Canadian Digital Service asks teams. Her post on Asking the ultimate awkward question explores how government in a digital era is about a reset in the relationship between policy, delivery and evaluation. Her older post is also worth sharing with anyone new to the public sector.
💡 Co-op Digital has brought its ways of working together to create one big design resource. It includes methods suited to various product stages along with step-by-steps on how to run relevant workshops.
🐬🐐 The ‘animals on Zoom calls’ phenomenon continues with various levels of charm. An animal home in Canada promises Buckwheat the donkey will be the biggest ‘ass’ at your meeting, a research centre in Florida is charging $225 for 25 virtual minutes with a dolphin, while Cronkshaw Fold Farm in the UK is hiring out goats to help fund the farm's renewable tech (prepare for bold copywriting here).