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Welcome to the August edition of the Kent Registered Managers' Newsletter, giving you news and updates for the care sector in Kent over the last month.
In this edition Click for quick search: 

KRM Virtual Conference, Digital Training, Do you have job vacancies? Recruitment and Retention Webinar, ESTHER, Three Research Projects, Kent Care Homes & Covid, EU Settlement Scheme, Business Continuity Guidance, Advice for Small Business, Learning for Managers, Creating a culture of psychological safety, NICE, SCIE, CQC Updates, Learning Disability & Autism Services, Maintaining Mental Health and Wellbeing, Sleepio, Avoid PPE Skin Damage, September Awareness Dates, Skills for Care, Covid-19 advice and guidance

Hello everyone, we hope you are well. Our aim is for this Newsletter to provide you with helpful guidance and advice.  We would love to hear from you with how you and your staff are making a difference - share with us your innovative ideas, acts of kindness and good news stories.  Please share your stories with
Kent Registered Managers' 
Virtual Conference
Thursday, 24th September, 2020

As you are aware, our 5th Kent Registered Managers Conference on Thursday, 24th September is now going to become a virtual event. 
For further details and Agenda see here. Book your free tickets here.
Please note there are only 200 tickets available for this event on a first come first served basis and as you know attendance at this event is very popular.
Once you have signed up for tickets for the event, further details of how to join the event with a guide, webinar options for you to choose from, and a request for any questions you would like to put to our Q & A Panel will be sent to you nearer the time.
We do hope you are able to join us on the 24th September.

Digital Training - Let Us Help You

Kent and Medway CCG have won national funding from NHSx for digital care homes programme, supported by the DLC. This will now enable training and support to be delivered to care homes on:

  • Basic digital skills
  • Use video consultations and online consultations
  • Improve care coordination - the aim is to support care homes to move to using virtual multi-disciplinary teams (MDTs) through online meetings (such as Microsoft Teams) with GPs, health and care teams, and
  • Support communication between care homes and practices by making sure care homes use NHS mail. 

We are trying to work with care homes before winter pressures, so that you feel confident with technology. If you would you would like to have this bespoke support offer or find out more please contact or call Georgina Walton on 03000 415535.
The initial priority is care homes but we hope to share the approach with the wider sector. We will also be delivering webinars which is open so keep an eye out for these.

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Do You Have Job Vacancies in East Kent?

The DLC working with the Princes Trust, STP & Skills for Care are offering a Get Started programme in East Kent on  the 22nd October.  ‘Get Started’ a one-day event that connects employers with young people with an interest in Health & Social Care.

Prior to the event, the Prince's Trust team will support work-ready young people (16-30 yrs) with employability skills, ensuring they are suitable for the sector and feeling confident ahead of their interviews.

On the day using video conferencing, the Princes Trust will organise all of the interviews for providers and will then support the follow through with candidates you would like to take forward. The Prince's Trust will also continue to support the candidates through the recruitment and on-boarding process, as well as for up to 6-months into their new role. This is a great opportunity to find workers for all roles.

Job descriptions of your East Kent vacancies need to be submitted by Monday, 12th October  and you will need to have someone available to interview on your chosen date. To find out more, contact
Recruitment and Retention Webinar
16 September 2020 (9.45 – 14.45 with break for lunch)

Aim of the day; To support providers with recruitment and retention strategies, top tips to recognise and value workers, hear about recruitment opportunities in Kent and hear from CQC about employing young workers.

Please note that the morning session  Webinar 1 (9.45 – midday) with Skills for Care has restricted numbers of 30 delegates. 

The afternoon session Webinar 2 (12.30 – 14.45) is open to all.
Webinar 1
9.45 – 10.00
Welcome & Introduction
10.00 – 12.00 Articulate (Getting started with Value Based Recruitment) Skills for Care
Employers says that a values-based approach to recruitment has resulted in:
■lower recruitment costs
■positive return on investment
■lower staff turnover
■better staff performance.
Find out more about Value based recruitment in this first of 5 newly designed and updated workshops. The Articulate session will help you understand the steps needed to get started using a values-based approach throughout your recruitment processes
12.00-12.30 Break
Webinar 2
12.30 – 13.00

 Employing young workers
We will be exploring the opportunities that the Princes Trust can offer to recruit and support young people in recruitment in Kent with Jack Forrester from Princes Trust.  
Jo Wallace from CQC will talk about what employer need to consider when employing young people under 18.
Pia Rathje-Burton, Skills for Care will show the Skills for Care resources to help employers to employ young people
13.00 – 13.45 Alternative Ways to Recruit
We will explore different ways to recruit new staff including the benefits and the offer from JCP and how to use Social media to recruit.
This session will include input from Eileen Bishop from JCP and Pia Rathje-Burton from Skills for Care.
13.45 – 14.15 Neil Eastwood – 3 phases of recruitment and retention.
Neil Eastwood will cover his top tips on retention and how to use the new Carefriends app
14.15 – 14.45 Q&A/Close
To book a place on the morning session 9.45 – 12.00  (restricted to 30 delegates) with Skills for Care please book HERE

To book a place on the afternoon session 12.30 -14.45 (no restriction) book HERE

ESTHER Care Philosophy Webinar:
ESTHER and the Empowercare Project

Wednesday 9th September 2020, 11.00 am to 11.45am

COVID-19 has interrupted our usual contact with ESTHER Ambassadors, Improvement Coaches and others in our ESTHER network. We are running a series of webinars and you are invited to join our next webinar to discuss, mobilise and share good practice on:

• How ESTHER and Empowercare are working together to tackle social isolation
• A person centred approach to accessing life changing technology and digital solutions
• Creating Digital Ambassadors to support older people to access innovative technologies
  and solutions

To book a place on this free webinar Register here
(1) The PRINCIPLE Study
A COVID-19 Research Study for Care Homes

The first is for the PRINCIPLE study.  This is a study being conducted by Oxford University and wants to test the benefits of medication to help quicker recovery from COVID 19 and stop people needing to go into hospital.  The study requires participants to be over 65 or between 50-64 with underlying health conditions and participants must have the capacity to consent to the study. 
On behalf of the Oxford University study team and NIHR for the DoH and Social Care you are being asked to consider supporting your residents to take part in The PRINCIPLE study. This is relevant if residents develop COVID 19 symptoms and meet the inclusion criteria for accessing this treatment trial to reduce severity of the illness. Of course we, as you, would rather an outbreak does not happen but it's good for you and your residents to know about this study and that they can join the study if they wish and you are able to support them.
PRINCIPLE is currently evaluating usual care alone versus usual care plus azithromycin. Azithromycin is a commonly used antibiotic that is anti-inflammatory, treats community-acquired pneumonia and bacterial chest infections, and has antiviral properties. This medication can change as the findings come out. As this live now across the country through most GP's too, for all people meeting the criteria who are over 65 you may also be approached by the residents GP too.

It you are interested and would like further information for a local source or have any questions please contact  Claire Cox at:  It is not a requirement to be registered with ENRICH, but doing so will offer you another level of local support and access to more research opportunities. The link to register is here.  ENRICH is the ‘Enabling Research in Care Homes’ Network

(2) COVID-19 Research Studies for
Vaccines in Care Homes
The second project is to join a COVID 19 vaccine research trial registry.  This would produce a list of care homes interested in participating in future studies. The care homes that volunteer will be asked to move at pace and respond quickly when invited to – the invitation can be declined and it is not yet know when the trials will start.

As part of the clinical research being undertaken in the UK in response to the COVID-19 pandemic, the Clinical Research Network (CRN) in Kent, Surrey and Sussex (KSS) are anticipating that vaccination trials will be ready to open in the relatively near future. In preparation, they would like to createlist of Care Homes across KSS that are interested in undertaking vaccination trials as a group of people. This does not replace the  NHS Covid-19 vaccine research registry as an individual but aims to support this. They therefore encourage your staff and residents to sign up that way too. Being on this Vaccine interested list as a Care Home is non-binding and you will have the opportunity to accept or decline any studies. However, they wish to develop a group of Care Homes who are committed to responding at pace and who are keen to support this critical research question. The CRN will work directly with the research teams, and early indication of the number of Care Homes willing to move at pace will be invaluable to the team in rolling out this research.
If you are interested in being added to this list to be involved for vaccination studies, please complete this short form -  LINK. Thank you if you have already done so.
The CRN KSS wish to stress that they do not yet know exactly when these trials will open, nor what specific requirements there will be of participating sites but would like to be as ready as they can to support them once they are ready to open. This could include offering you research staff to support you at your care home if this is needed.  If you would like further information from a local source or have   any questions please contact Claire Cox at

Also, although it is not a requirement to be registered with NIHR CRN ENRICH to take part in research but in doing so this will offer you local support and access to more research opportunities. The link to register in KSS is here or contact Claire Cox for more information.                

(3) Care Home Staff and Flu Vaccination Uptake
The third project, being undertaken by the University of East Anglia, wishes to understand whether care home staff have the flu vaccination.  This will be conducted by a short on line questionnaire which takes 2-3 minutes to complete, can be completed anonymously but needs to be submitted by 11 September 2020.
Study feasibility to evaluate interventions to increase care home staff flu vaccination uptake.
The project is particularly topical given how vulnerable COVID has demonstrated care homes are to infectious diseases. Understanding the vaccination behaviour of care home staff is vital to managing winter waves of the COVID pandemic, relieving NHS pressure and encouraging uptake of vaccines. Unfortunately, very little is known about staff vaccination choices.
Dr Amrish Patel from the University of East Anglia is requesting support by asking all care staff to complete a brief online survey. Here is the LINK  it is anonymous, multiple choice and there is a chance to win £50. Deadline to complete this is the 11th September
This UK wide survey will support their NIHR research application for funding of larger study and if it is successful they will be recruiting across Kent, Surrey and Sussex in the later part of 2021/22. For more information here is a link to a news story by the university  also Facebook post recruiting participants:  Twitter post recruiting participants:
Also would you like to be on a member of the Care Homes Stakeholder Advisory Group for the main trial and related work packages (members of this group will have their time paid) then please contact Dr Patel by email   
The third project, being undertaken by the University of East Anglia, wishes to understand whether care home staff have the flu vaccination.  This will be conducted by a short on line questionnaire which takes 2-3 minutes to complete, can be completed anonymously but needs to be submitted by 11 September 2020.

Well Led Programs
New Dates

We are pleased to announce that we have four more Skills for Care Well Led programs available at no cost.  This 4-day course is available to Registered Managers and we particularly welcome applications from Requires Improvement services.
Previous managers who have attended this course have cited this learning as being valuable in helping them to improve the way their service operates.  Many have quoted this course during CQC visits who also recognise the value of this Skills for Care course.  

For further details go here - just go to the purple ‘Training bar’ and scroll down to Skills for Care Well led for Registered Managers to see the article and flyer with application form .
Kent Care Homes & Covid: The Reality

Healthwatch, Kent published a Report on 6 August 2020 detailing feedback from 204 Care Homes across Kent. The report shares what it has been like during COVID-19 and what lessons have been learnt.  See the full report here.

EU Settlement Scheme
Guidance for Care Providers

Most EU citizens need to apply to the EU Settlement Scheme (EUSS) to ensure they can continue to live, work and access funding and services in the UK after 30 June 2021. EU citizens are important to care providers both as staff and clients. The Care Provider Alliance (CPA) is calling on all social care organisations to ensure their staff and people who use their services are aware of the EUSS and how to apply.  

The CPA has published guidance for adult social care providers on the EUSS
This guidance includes a summary of the scheme, links to useful resources and sources of support, plus tips on how to raise awareness with staff and service users.
CPA has also issued this press release about the guidance.
Business Continuity Guidance:
Medicines, Non-medical supplies and Fuel for Transport
As part of their package of information on business continuity planning, the Care Provider Alliance (CPA) has published three new sets of guidance for care providers. The new guidance supports planning for actual or perceived shortages in relation to:
Advice and Guidance Resources
for Small Business


Learning Modules for Managers
WDF Funding Available

Skills for Care have a suite of individual learning modules for managers on-line which are great for development purposes. It is important for managers to undertake ongoing development activities and any evidence of this can be used to support the CQC Well led
Funding from the WDF is available to support these modules; Modules cost £10 but Employers can claim £50 per completed module per learner from the Workforce Development Fund. This funding contributes towards the cost of the digital learning, the employees time required to complete the module, and the time taken to apply and embed the learning within their organisation.  If you are not already registered for claiming WDF please contact the organisation who distribute this fund in Kent contact is

There are 3 ways to buy the digital modules:

Individual access
Learners will need to log in to their Skills for Care account (or register for an account if they don’t already have one) and click on the eLearning button. Learners will then have the option to purchase each module individually or buy the complete suite. Payment is made using your Paypal account by credit/debit card. 

Bulk purchase through your organisation
Employers can make a bulk purchase for their employees and pay via invoice. To find out more email quoting ‘Bulk purchase information for the Digital learning for managers’ to find out more.

Host the digital learning on your own learning management system (LMS)
Employers can purchase the digital learning modules to host on their own LMS for a one-off payment. To find out more email quoting ‘Hosting the Digital learning for managers’ to find out more.

 How can Leaders Create a Culture of Psychological Safety?
Movie industry. Clapperboard and film reel. Wall Mural • Pixers ...Quick Watch Video from The King's Fund
As a leader, how can you foster a work environment where people feel safe to speak up, share new ideas and work in innovative ways? Amy Edmonson, Havard Business School explains why psychological safety at work is so important and what leaders can do to create it.  Watch the video here.
NICE: Decision Making and Mental Capacity 
NICE has issued a quality standard which covers decision making in people aged 16 and over, using health and social care services who lack capacity to make their own decisions (now or in the future). This has been put in place to support the implementation of the aims and principles of the Mental Capacity Act 2005 and relevant Codes of Practice. Read the information here

Updated resource: Dementia and decision-making
How can you help a person with dementia to make decisions now and for their future? This updated resource covers use of the Mental Capacity Act 2005 to help with discussions and planning for someone with dementia.
 Click here.

Updated: Recorded Training Webinars
The Department of Health and Social Care has asked SCIE to develop a series of webinars to support you and your team. These webinars, covering the Mental Capacity Act and Safeguarding Adults, have all been recorded and are free to view on the SCIE site. Refresh your learning in a particular area or sign up to view all recordings for a complete overview.
Watch: Safeguarding adults training webinars here
Watch: Mental Capacity Act training webinars here




Infection Prevention and Control in Care Homes

CQC previously introduced how they are looking at infection prevention and control (IPC) in care homes and have now published their new IPC inspection tool on their website.

As they increase targeted and focused inspections of high risk services, this tool will be used to look at how well staff and people who live in the care home are protected by the prevention and control of infection (Key Line of Enquiry S5). Over time, they will look to improve and adapt the tool for other types of services.

The tool will help gather information about the strengths of a service and to understand if there are any gaps or concerns around IPC where they can signpost to resources which could help. 

As we all plan to manage any risk of a second wave of the coronavirus and the impact of winter pressures this helpful tool is something you can use to prepare.


Making Sure your Building is Safe from Fire

Due to the ongoing coronavirus risks, measures have been put in place in many care homes to help restrict contact with surfaces. For example, fire doors being held in the open position to allow for passing through without touching door handles. However, some of these measures may mean fire safety measures are compromised.

Providers are encouraged to review fire risk assessments to ensure key areas are considered. This includes:
  • A review of emergency evacuation procedures, including a staff to patient ratio assessment
  • Regular fire drill and fire safety training to take account of any changes to procedures, layouts to the building or vulnerability of people using services
  • Closing fire doors when not in use, or using an approved door holding device linked to the fire alarm system if it needs to be held in an open position
  • Testing and maintenance of fire safety devices, such as fire alarms, emergency lighting, sprinklers etc.

Guidance on completing a fire safety risk assessment is available on the GOV.UK website, as well as an additional good practice document and advice from the National Fire Chiefs Council. You can also contact your local fire and rescue service business fire safety team for more advice.

CQC: Now, Next and The Future

Care Quality Commission Chief Executive, Ian Trenholm, discusses the immediate priorities for CQC, what’s coming next with their Transitional Regulatory Approach, and further ahead to their future strategy.  Read it here.

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CQC Access to Care 

It is vitally important that older and disabled people living in care homes and in the community can access hospital care and treatment for coronavirus and other conditions when they need it during the pandemic.

CQC have published an update for all providers reminding them of their duties to make sure that local guidelines or decision-making protocols ensure that clinical decisions and pathways are not discriminatory and enable equal access to hospital care and treatment for everyone. Further information can be found here.

Fair Share of the Pie: Investigating equity in access to social care for people with learning disabilities
30 September 2020 - 14:00 - 16:00

We are all concerned that everyone gets a fair share of the social care ‘pie’ in line with their needs for support, but there is very little research evidence about how this works in practice. This webinar aims to explore the idea of fairness or ‘equity’ in the sharing out of social care resources for people with learning disabilities. We will discuss how we can investigate this further with research co-produced in collaboration with service users, caregivers and service providers. This issue has come to the fore in the context of austerity measures limiting social care provision, and the very uncertain future for social care in the wake of the COVID-19 pandemic.  This free webinar is aimed at practitioners, managers, researchers, policy makers and supporters
The webinar will include: 
  • An introduction to ideas about equity in social care for people with learning disabilities
  • An interview with Professor Chris Hatton, a leading expert in the field.
  • A summary of findings from our small project that has explored the available evidence and started to engage people with learning disabilities in thinking about this question
  • A chance to express your views and experiences about this and hear from other participants.
Please register for the webinar using this link.

“Don’t ever call us unskilled again!”

Published on 5th August 2020 by Paradigm, “Don’t ever call us ‘unskilled’ again” is a report that brings you the voices of 118 Support Workers (supporting people with a learning disability and/or autism) from across the UK.  You can access the report here.
Psychological Support - Thriving with Nature
This updated guide is developed by World Wildlife Fund and Mental Health Foundation and describes the mental health benefits of connecting with nature. Contains suggestions on using the senses through each of the seasons.  To find out more click here.


Beyond Words Illustrated Stories to Support Through the Pandemic

Beyond Words is providing free picture stories and illustrated guides to support people with learning disabilities and autism through the coronavirus pandemic.  Further information here.
Activities - Alternatives to Day Services

Although lockdown restrictions are easing, many people with learning disabilities and/or autism are still feeling anxious about re-engaging with the community. Dimensions have produced a resource for alternatives to day services which includes a variety of activities that can be done in the home. This includes practical and some tech free alternatives. To find out more click here.

Two Interactive Posters for Sharing

We have created two interactive posters for the Health and Well-being of you and your staff.  The posters, one for managers and one for care staff can be found here under the 'Resource' purple banner. 

The Care Provider Alliance has partnered with Big Health to provide free access to Sleepio and Daylight (evidence based digital CBT products for insomnia and anxiety) to all Care Staff – you can try the programmes for free here.

How To Avoid Skin Damage due to PPE
NHS advice and guidance here.
Nursing Standard advice and guidance here.

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September Awareness Dates
9th to 15th September 2020 - Know Your Numbers Week.
Blood Pressure UK's flagship blood pressure testing and awareness campaign, encourages adults to know their blood pressure numbers and take the necessary action to reach and maintain a healthy blood pressure. This year around 250,000 free checks will be available across the UK.

13th September 2020 - World Sepsis Day 
Sepsis causes approximately six to nine million deaths worldwide every year, most of which are preventable. During World Sepsis Day events are held to raise awareness of sepsis  all over the world. It can range from medical education, to sports activities and fundraising events. 


Dear Colleagues
I hope you are having a good summer and can take some time off. I’m really aware that managers of social care establishment struggle to take time off and have time away from work especially during this challenging times. So hope you are able to. Just a quick round up of the Skills for Care resources available to you.
Verification of Expected Death with remote clinical support
Skills for Care, commissioned by NHS England and NHS Improvement, have developed the following to support registered managers understand what they need to know, plan and prepare for VOED in COVID-19 emergency times:​ guidance​, infographic​, pocket cards​, short video​. You can also watch a webinar recorded earlier this month with more details.
Workforce Development Fund
The WDF is now available. You can access funding for qualifications for you and your staff. This includes funding for Diplomas level 2,3,4 and 5. There are also smaller qualification in a huge range of topics including MCA, Medication management, Activity provision and Autism. You can see the full list here. More details on how to access the fund is here
Registered Manager Webinars
RM webinars are a number of webinars no more than 30 minutes for Registered managers on a range of topics such as “Essential training” and “Time management’    Support for Registered Managers
  • The Skills for Care Facebook page is opened up for any Registered Manager or front line manager in similar role. You can join the group here
  • An adviceline is available for all COVID-19 related questions from registered managers, service managers, deputy managers and nominated individuals  – you can access here
  • Mentoring scheme for Registered Manager Members –
 Registered Manager Networks
The Kent and Medway Registered Manager Networks are all planning virtual meetings in September and October. If you would like to join please do let me know and I will connect you to your nearest network. I also send a fortnightly ‘round up’ of any local news or resources to all members. If you would like to join your local registered manager network please do get in touch with me and I will link you to your nearest network Pia Rathje-Burton
Bite size resources  
Skills for Care has a number of new bite size resources focusing on effective delegation and effective supervision.
  • Effective supervision – these resources can help you to continue to deliver virtual supervisions and detail how to delegate the supervisor role to other staff. We have produced three bite size resources – practical ways to provide virtual supervisions, a supervision recording template and what to look for in a good supervisor checklist. Take a look here.
  • Effective delegation – these resources were produced to support the effective delegation and empowering your staff webinar mentioned above and include an effective delegation checklist, practical ways to delegate and reflecting on your delegation responsibilities. Take a look here.
Rapid induction for new staff and training for existing staff 
The three packages of fully funded learning – you don’t have access the data set to get this funding. You just apply directly to the learning providers by following the link.
Rapid induction programme: Unlimited new workers will receive training in 8 topics and the main knowledge elements of the care certificate
  • Refresher training: Access to 8 topic areas - assisting & moving people; basic life support; fire safety; food safety; health & safety awareness; infection prevention & control; medication management & safeguarding
  • Volunteer programme: Introduction to adult social care
The training is delivered by select endorsed training providers.
Kind regards
Pia Rathje-Burton
The Design and Learning Centre have a dedicated page on our website with information, alerts and resources for the Care Sector.  Please click here 
GOV.UK click here 

NHS.UK click here 

NICE click here
CQC click here
Social Care Institute of Excellence (SCiE) click here 

Skills for Care click here to register for enews or click here for specific COVID-19 page. (Includes: how to work safely in care homes and how to work safely in domiciliary care (under COVID-19: Guidance from other agencies). 

KCC appreciates the hard work and commitment of all social care providers at this challenging time.


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Kent County Council - Adult Social CAre · County Hall · Maidstone, Kent ME14 1XX · United Kingdom

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