April 2020 Update

From the Chief Executive

We have been updating you regularly with our COVID-19 emails and will continue to do so, however, we also want to maintain some elements of ‘normality’ with our regular Tourism in Action newsletter. It is also a symbolic gesture to indicate that as an organisation and as an industry we must maintain some structures and processes that allow us to base the much-anticipated recovery on. Some of or programs, particularly in the workforce development space, continue with great purpose and as you can see below, we will add new elements to that with the Micro-Credentialing program.

We will continue to work very closely with state and federal governments to map out the re-awakening of our industry and the community more broadly – an agenda item that is increasingly urgent. Later this week we will participate in the newly constituted Tourism and Events Recovery Group of the State Government, speaking up for you and the future of tourism.

The ongoing effort to leverage government support does yield results, even if it takes a little time. For instance, the desperately anticipated zoo and aquarium federal support package was released today.

An important focus for QTIC now is to turn crisis into opportunity. The QTIC board has concluded that this moment in time, with all the disruption our industry is experiencing, is also the moment when the tourism business community is best placed to consider some of the perennial challenges that need to be addressed for a sustainable future. Is our distribution system serving the industry as well as it should? What organisational improvements could support our industry better? How do we implement health and safety standards for operators in a post COVID-19 world that could position Queensland in the most competitive way? How will the necessary infrastructure, both public and private, be financed and delivered during a recovery?

QTIC is determined to work with all of you to advance some of these issues with a real sense of purpose over the coming months. In the meantime, let us know how else we can support you.

We are here for you!

Best wishes
Daniel Gschwind


The project will provide 400 tourism and hospitality businesses and their staff with the opportunity to acquire specific skills, or micro-credentials, through a comprehensive online delivery platform. QTIC aims to reach at least 1,750 tourism and hospitality employees with this new tool.

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Salute to Excellence Awards

Due to restrictions related to COVID-19, QTIC has modified the awards program to allow for nominations and judging to take place completely online. 2020 Award Categories: Secondary student - Tourism, Secondary student - Food and Beverage, Secondary student – Cookery, Teacher/Trainer of the Year and Employer of the Year.

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Flexible Chef Apprenticeship
The program is designed as a flexible cookery apprenticeship to permit participant mobility across the state. The program provides participants with the flexibility to continue their studies during periods of unemployment. The program targets casual cooks wanting to gain the professional trade qualification, SIT30816 Certificate III in Commercial Cookery.
Read more

Grants Gateway

The Grants Gateway is a FREE resource for current QTIC Members (if you aren't already, please log in to your QTIC Member account to discover what the Grants Gateway has to offer). Non-members who wish to gain access to the Grants Gateway can email: memberships@qtic.com.au to set up an account.

First Nations Update

Despite all the uncertainty surrounding these times, we want to assure you that we are moving forward with our Indigenous projects. For an update on our First Nations Tourism Plan Working Group, free entry-level First Nations membership, NAIDOC week and more click here. 

Policy and Advocacy

One of our key objectives is to provide a unified voice for Queensland's tourism sector in relevant negotiations and policy-making processes. Click here to see our current policy submission which includes: Queensland International Education Strategy, National Education Centre for the Great Barrier Reef, Roma Street Coach Station and COVID-19 Advocacy.
Spotlight on Sustainability
Our team, like many, has been working entirely from home over the past month. With fewer cars on the road travelling to and from work, nitrogen dioxide emissions in Brisbane and the Gold Coast have reduced 30% during the COVID-19 pandemic, which has greatly improved air quality. Read more here.
Accreditation Update

Our accreditation programs, Quality Tourism Accreditation and Star Ratings Accreditation continue to operate as usual and are still open to new applicants. If you’re already accredited, remember that there are valuable business tools available to you through your Quality Tourism dashboard and now could be an optimal time use them, take a good look at your business, and plan for the future. If you would like any guidance or assistance with your accreditation dashboard, please reach out: accreditation@qtic.com.au

COVID-19 Business Recovery Planning Module

A new free COVID-19 Business Recovery module will soon be available through the Quality Tourism Framework. The COVID-19 Recovery Plan is a self-led business development tool which supports businesses to undertake critical thinking on the current crisis situation, right through to recovery options during the various stages of restrictions being lifted.
The Recovery Plan focusses on five key activities:
  • Assessing the current situation
  • Business continuity action plan
  • Staff management
  • Financial analysis
  • Operational recovery
  • Marketing and communications
The information documented in this module will be exportable into a templated Recovery Plan for the business to use over the coming months. Stay tuned for further information as the module is launched in coming weeks.
Members Spotlight
One of our First Nations members, Juan Walker of Walkabout Cultural Adventures, was featured on the Channel 9 television show ‘My Way’ this month. The episode takes viewers on an insightful and educational journey as Juan shares the culture of his people and country, Kuku Yalanji, in Tropical North Queensland. The episode of My Way aired across Queensland on Sunday 5 April and across the nation on Saturday 11 April. You can view a snippet of the episode here. The full episode is available online and through the 9Now app.
Welcome to our New Members

  • Noosa Blue Resort
  • Oceanic Network Pty Ltd T/A East Coast Angling
  • Rivergums Caravan park
  • Trinity Islands Holiday Park
  • Wild River Company
  • DL Consulting
QTIC membership comes with a raft of benefits, including free access to the Grants Gateway portal which allows you to search all available government grants quickly and easily online.
If you would like to get in touch about membership please contact Charlotte on: memberships@qtic.com.au or call 07 3236 1445

First Nations Membership

We welcome those businesses who have taken up the FREE First Nations Membership offer:
Aboriginal Art Co.
Art of Melanie Hava
Chern'ee Sutton Artist
Ewamian Aboriginal Corporation
Game Enough?
Goodidja Productions Pty Ltd
Gubaou Mari
Jellurgal Aboriginal Cultural Centre
Jitta Art
Mornington Island Art
Mungalla Aboriginal Tours
Salt Water Murris Quandamooka Art Gallery
Saltwater Club
Santo Didgeridoo
Seisia Enterprises Pty Ltd
Yagurli Tours
Yalabin Dining

If any other Indigenous tourism businesses in Queensland would like to become QTIC members please contact Rhonda Appo: rhonda.appo@qtic.com.au


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Contact Information
Level 5, 189 Grey Street, South Brisbane, QLD 4101 

07 3236 1445   |   info@qtic.com.au

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Queensland Tourism Industry Council (QTIC) is the peak industry body for tourism in Queensland, acting as “The Voice of Tourism”. We’re a not-for-profit, private sector, membership-based organisation representing the interests of Queensland’s tourism and hospitality industry.

QTIC acknowledges the Traditional Custodians of the lands on which we work and live. We pay our respects to Elders both past, present and future; and extend that respect to all Aboriginal and Torres Strait Islander Peoples.